[Remote] Regional Account Manager OL - DC

Note: The job is a remote job and is open to candidates in USA. James Hardie is the industry leader in exterior home and outdoor living solutions, and they are seeking a Regional Account Manager for Outdoor Living Products. This role involves managing contractor demand for decking products, building customer relationships, and executing growth strategies to expand market share.

Responsibilities

• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs
• Defend business by maintaining strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support
• Serve as the key partner for both assigned customers (dealers/distributors) as well as market stakeholders (builders, architects, contractors), ensuring partnership, satisfaction and loyalty
• Develop structured account plans and execute growth targets for each key account. Conduct regular business reviews with key accounts to assess goals, performance, challenges, and future needs
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools. Use data to forecast account performance, identify trends, and prioritize actions
• Engages market stakeholders to generate downstream demand for Exteriors products across assigned customers; enables cross-selling to support Channel Managers
• Builds long-term relationships through ongoing account engagement and tailored product solutions, while driving material conversion, and supporting other regional growth priorities
• Executes against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction) by partnering to provide product value that aligns with regional growth objectives Ability to tailor engagement and messaging to segment-specific needs
• Develops and executes district plan that translates regional priorities into weekly/daily activity
• Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market

Skills

• Bachelor's degree or equivalent experience required
• 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry
• 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.)
• Ability to travel outside of local market up to 20% of the time
• Valid driver's license is required, and employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company's driving eligibility standards
• Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets
• Ability to negotiate and collaborate with business leaders to achieve an ideal outcome
• Strong understanding of sales processes, sales funnel management, and sales practices
• Knowledgeable of market segmentation and go-to-market strategies
• Familiar with Customer Relationship Management systems to aid in organization and planning
• Strong business/financial acumen, preferably regarding the construction industry
• Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth
• Flexibility to identify and attend key activities within assigned territory while being accountable to a priority-based schedule with prospective customers
• Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization
• Able to present in front of large groups and convey messages in a captivating manner
• Familiar with key communication tools (DISC, SLII, etc.)
• Familiar with basic construction practices with the ability to understand residential construction process
• Learns James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects

Benefits

• Qualifies for benefits and you will be eligible to participate in a bonus plan
• Competitive salary and bonus eligibility
• Day-one health coverage medical, dental, vision, life insurance
• Vacation and company holidays
• 401(k) with 6% match
• Employee Stock Purchase plan (ESP)
• Parental leave, wellness programs

Company Overview