[Remote] Billing Operations Lead

Note: The job is a remote job and is open to candidates in USA. Spotify is a leading music streaming service that is seeking a Billing Operations Lead to oversee billing operations across self-serve and direct buying channels. In this role, you will manage vendor billing support teams, collaborate with Finance and Accounting, and ensure billing accuracy and compliance while enhancing the advertiser experience.

Responsibilities

• Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels
• Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions
• Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance
• Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy
• Ensure billing operations align with country-specific invoicing requirements and compliance standards
• Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform
• Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams
• Identify skill gaps within vendor teams and support onboarding and continuous learning programs
• Review support cases to spot trends, improve quality, and reduce recurring billing issues
• Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience
• Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches

Skills

• 5+ years of experience in billing operations, revenue operations, financial operations, or a related field
• Experience working with global vendor support teams across multiple time zones
• Understanding of billing and invoicing processes, including invoice generation, adjustments, and dispute resolution
• Experience working with Finance and Accounting teams to build or improve operational processes
• Comfortable navigating fraud detection or compliance-related workflows and partnering with relevant teams
• Proactive approach to identifying issues and improving processes before they scale
• Strong attention to detail and care about accuracy, documentation, and compliance
• Ability to communicate clearly and collaborate effectively across a range of stakeholders

Benefits

• Equity
• Health insurance
• Six-month paid parental leave
• 401(k) retirement plan
• Monthly meal allowance
• 23 paid days off
• Paid flexible holidays
• Paid sick leave

Company Overview

Company H1B Sponsorship