Customer Service Support Representative

Labcorp is seeking a remote Client Services Representative to join a dynamic team in South San Francisco, CA. The role involves acting as a liaison between Labcorp, customers, and patients, resolving customer requests, and ensuring accurate communication of test results.

Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Skills

• High School Diploma or GED equivalent
• 3 months or more of experience in a customer service role
• Current or prior Labcorp experience
• Associate's degree or higher
• Bilingual in English and Spanish highly desirable
• 3 months or more of experience working in a call center environment
• 3 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
• Experience with Salesforce.com and/or Laboratory Information Systems
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
• Strong verbal and written communication skills and excellent ability to listen and respond
• Courteous with strong customer service orientation
• Excellent multitasking abilities
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to