Entry Level Customer Success Specialist
The Reynolds and Reynolds Company is seeking an Entry Level Customer Success Specialist to provide high-level customer support to automotive dealerships. The role involves consulting with customers to ensure they maximize the use of purchased software, primarily through on-site support with some video conferencing.
Responsibilities
- Providing high level customer support to approximately 30-50 automotive dealerships in a defined area
- Functioning as a consultant, providing excellent support for our products and ensuring customers are using the software to their full potential
- Providing both on-site and video conference support to customers
- Traveling (overnight hotel stays) up to 30%
Skills
- Bachelor's Degree or equivalent experience
- Must be a self-starter with good time management skills
- Strong written and verbal communication skills
- Excellent customer service and organizational skills
- Ability to build strong customer relationships
- Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Ability to travel (overnight hotel stays) up to 30%
- Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits
- Medical, dental, vision, life insurance and health savings account
- 401(k) with up to 6% matching
- Company car for business and personal use
- Paid vacation and sick days
- Eight paid holidays
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
Company Overview