Part‑Time Data Entry & Customer Support Specialist – Advertising Platforms, Analytics & Partner Solutions – $32 /hr – arenaflex

About arenaflex – Innovating the Future of Digital Advertising

arenaflex is a global leader in digital advertising, cloud services, and cutting‑edge technology solutions. With a portfolio that spans search, video, mobile, and e‑commerce, arenaflex empowers millions of users and businesses worldwide to discover, connect, and grow. Our mission is to harness the power of data and creativity to deliver meaningful experiences for advertisers, publishers, and end‑users alike. As part of the arenaflex family, you will join a vibrant community of innovators who thrive on collaboration, continuous learning, and a shared commitment to excellence.

Why This Role Matters

In today’s fast‑moving digital ecosystem, accurate data entry and responsive customer support are the backbone of successful advertising campaigns. As a Data Entry & Customer Support Specialist you will be the critical link between our partners and the sophisticated advertising platforms that drive their business growth. Your work will directly influence campaign performance, partner satisfaction, and the overall health of arenaflex’s advertising ecosystem.

Key Responsibilities

• Perform high‑volume data entry tasks with meticulous attention to detail, ensuring that campaign settings, budgets, and targeting parameters are accurately recorded in arenaflex’s advertising platforms.
• Provide timely, courteous, and knowledgeable phone and chat support to advertisers, agencies, and other business partners, addressing inquiries related to campaign setup, performance metrics, and platform functionality.
• Collaborate with cross‑functional teams—including Product, Sales, and Engineering—to troubleshoot technical issues, streamline workflows, and improve the overall partner experience.
• Assist in the onboarding of new partners by guiding them through platform features such as arenaflex Ads, arenaflex Marketing Platform, DV360‑style programmatic tools, and other advertising solutions.
• Maintain and update internal documentation, knowledge bases, and standard operating procedures to reflect the latest platform enhancements and best practices.
• Analyze partner feedback and usage data to identify trends, recommend process improvements, and contribute to the continuous optimization of arenaflex’s advertising products.
• Support the execution of pilot programs and beta tests for new advertising features, providing valuable insights and feedback to product teams.
• Uphold service level agreements (SLAs) by meeting or exceeding targets for response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Education: Bachelor’s degree in Business, Marketing, Information Systems, or a related field, OR equivalent practical experience.
• Experience: Minimum of 1 year of experience in account management, project coordination, or a similar role that involved direct interaction with business partners or clients.
• Technical Skills: Familiarity with online advertising platforms (e.g., arenaflex Ads, programmatic buying tools) and a solid understanding of key concepts such as ad formats, targeting, and performance metrics.
• Data Proficiency: Ability to work with structured data, including basic SQL knowledge for querying campaign data and generating reports.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information in a clear, friendly manner.
• Teamwork: Demonstrated ability to thrive in a fast‑changing environment and collaborate effectively with diverse, cross‑functional teams.

Preferred Qualifications

• Hands‑on experience with marketing automation platforms, CRM systems, or ad‑tech stacks.
• Exposure to data visualization tools (e.g., Looker, Tableau) and the ability to translate data insights into actionable recommendations.
• Prior experience in a call‑center or customer support environment, especially within the technology or advertising sectors.
• Understanding of e‑commerce ecosystems, retail media, and the role of advertising in driving online sales.
• Proficiency in additional programming or scripting languages (Python, R) that can aid in automating repetitive data tasks.

Core Skills & Competencies

• Attention to Detail: Precision in data entry and a keen eye for inconsistencies that could impact campaign performance.
• Problem‑Solving: Ability to diagnose issues quickly, propose solutions, and follow through to resolution.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building lasting relationships with partners.
• Adaptability: Comfort with shifting priorities, evolving product features, and a dynamic work environment.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines and maintaining high quality.
• Collaboration: Strong interpersonal skills that foster teamwork across product, sales, and engineering groups.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a member of our team, you will have access to:

• Structured mentorship programs pairing you with seasoned professionals in advertising technology and data analytics.
• Continuous learning resources, including internal training modules, industry certifications, and tuition reimbursement for relevant courses.
• Opportunities to transition into specialized roles such as Campaign Analyst, Partner Success Manager, or Product Specialist as you gain experience and demonstrate expertise.
• Participation in internal hackathons, innovation challenges, and cross‑departmental projects that encourage creative problem‑solving.

Work Environment & Culture at arenaflex

Our workplace is built on the pillars of diversity, inclusion, and collaboration. We celebrate a culture where every voice matters, and we actively foster an environment where employees feel safe to share ideas, challenge the status quo, and grow both personally and professionally.

• Diverse Teams: arenaflex is committed to building a workforce that reflects the global communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
• Flexible Work Options: While this role is part‑time and based in Kentucky, USA, we offer flexible scheduling to accommodate personal commitments and promote work‑life balance.
• Collaborative Spaces: Our offices feature open‑plan work areas, quiet zones for focused tasks, and state‑of‑the‑art meeting rooms equipped for virtual collaboration.
• Employee Well‑Being: Comprehensive health, dental, and vision plans, wellness programs, and mental‑health resources are available to all team members.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $32, complemented by a robust benefits package that includes:

• Performance‑based bonuses and recognition programs.
• Paid time off, holidays, and sick leave.
• Retirement savings plans with company matching contributions.
• Access to exclusive employee discounts on arenaflex products and partner services.
• Professional development stipend for conferences, certifications, and learning platforms.
• Mentorship and career‑pathing resources to help you achieve your long‑term goals.

How to Apply

If you are passionate about data accuracy, love helping partners succeed, and thrive in a collaborative, fast‑paced environment, we want to hear from you. Join arenaflex and become part of a team that is shaping the future of digital advertising.

Apply Now – Start Your Journey with arenaflex!