Team Leader - Data Enrichment & Validation
TEAM LEADER - Data Enrichment & ValidationRate: £240 p/d via Rockford PayrollEquivalent Annual Salary: £47,236.25 Agreed Contractor Rate: £181.68(Post deduction of all employer costs) Traditional Day Rate Equivalent: £240Location: RemoteHours: Full TimeStart Date: ASAPTHE ROLEWe are currently looking for Team Leaders to work as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead teams of case reviewers/ redress handlers/ admin handlers/ telephony agents to support them in delivering accurate and timely results for the client and its customers.
EXPERIENCE / SKILLS REQUIRED:Essential Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred Proficient at MI tracking, reporting case status to management and progressing against deadlinesEffective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teamsExcellent facilitation, presentation and delivery skills with knowledge of financial service products and providersAble to adapt to change, often at pace, and bring others with themStakeholder management and the ability to manage relationships and work at all levelsProficiency in MS office (Microsoft Excel, PowerPoint, Word etc)Ability to be flexible and reliable when working under pressureAttention to detailSound decision making and organisational skillsAbility to work remotely/ independently & as part of a rapidly growing Technical teamDemonstrate an ability to work with honesty, integrity and trustworthinessMaintain high standards of professionalism and competenceDesirableExperience of managing a team handling inbound & outbound customer calls