Repair Technician – I&R (Installation & Repair)

Summary of the Role

We are currently seeking a highly skilled Telecom Repair Technician with extensive hands-on experience in coaxial, copper, and fiber optic networks. The technician will be responsible for the installation, troubleshooting, repair, and maintenance of telecommunications systems, with a primary focus on customer-facing Installation & Repair (I&R) tasks. This role demands strong technical expertise, exceptional problem-solving abilities, and outstanding customer service skills.

Key Responsibilities

• Execute installation, maintenance, and repair of residential and business telecom services utilizing coax, copper, and fiber lines.
• Troubleshoot and resolve issues related to voice, data, and video services, ensuring optimal operation and prompt service restoration.
• Conduct cable splicing, termination, and testing for both copper and fiber optic systems.
• Utilize test equipment to verify signal levels, continuity, and overall network integrity.
• Repair or replace defective lines, connectors, or equipment as necessary.
• Complete I&R service orders, ensuring timely resolution and high levels of customer satisfaction.
• Maintain accurate documentation of repairs, installations, and test results.
• Adhere to safety standards and company procedures while operating in both indoor and outdoor environments.
• Deliver exceptional customer support, articulating service issues and solutions in a clear and professional manner.

Requirements / Qualifications

• 5 years of experience in telecom field services, specifically in Installation & Repair (I&R).
• Strong working knowledge of coaxial, copper, and fiber optic cabling.
• Familiarity with OTDR, TDR, signal meters, and related test equipment.
• Ability to read and interpret technical drawings, schematics, and work orders.
• Strong troubleshooting skills with meticulous attention to detail.
• Excellent communication and customer service skills.
• Valid driver’s license and ability to work in various field environments (aerial, buried, indoor).
• Willingness to work flexible schedules, including evenings and weekends, as required.
• Technician must possess the necessary tools to complete I&R work, including but not limited to:
• Signal/test meters for coax, copper, and fiber
• Extension and step ladders
• Safety cones and PPE (personal protective equipment)
• Preferred: Residing in South Carolina (SC) for ease of deployment and on-call responsibilities.

Preferred Qualifications: 

• Certifications in fiber optics or telecom systems.
• Knowledge of network protocols and DSL services.
• Prior experience with a major telecom provider’s I&R processes.
• OSHA or telecom safety certifications.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.