Software Development Engineer in Test II - CRM
About UsHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our ImpactAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:HighLevel is looking for a passionate SDET for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. You will prepare detailed test cases that ensure coverage in our complex platform and you will help developers identify & replicate any inconsistencies. You will also work closely with support teams to reproduce reported bugs and communicate them to developers and product teams.
Requirements:
- Automation Skills: Proficient in both UI and API automation, with a strong track record of developing robust test scripts
- Innovative Problem Solver: Ability to think outside the box and identify unique approaches to finding and resolving bugs
- Independent Worker: Capable of working independently, managing tasks efficiently, and meeting deadlines
- Ownership Mentality: Takes ownership of projects, ensuring end-to-end quality and delivery
- Proactive Approach: Demonstrates a proactive attitude in taking on new responsibilities and challenges
- Remote Work Comfort: Comfortable and effective in a remote work environment
Responsibilities:
- Develop and implement automated test cases for modules, covering both API and UI functionalities
- Perform root cause analysis (RCA) for customer-reported issues on a daily basis, utilizing support tickets as the primary source of information. Take appropriate actions to address identified issues promptly
- Conduct thorough testing of new features and updates, ensuring timely release to customers while maintaining high-quality standards
- Collaborate with cross-functional teams to prioritize testing efforts and ensure alignment with project timelines
- Actively participate in team discussions and contribute to the overall improvement of product quality and customer satisfaction
Originally posted on Himalayas
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