Back to all jobs

Technical Customer Service Associate (French Speaker)

Work from home Full-time role Hiring

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a

public benefit corporation

(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a

Work Anywhere

company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in

transforming the life sciences industry

, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

  • Advise end users on best practices when using Veeva’s applications
  • Identify and resolve client issues associated with Veeva’s applications
  • Build strong and professional relationships with all users of Veeva’s applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role
  • Requirements

  • 1+ year relevant experience in a customer service role
  • Effective communication, organizational, and time management skills
  • Professional telephone manner
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills (French, English)
  • Ability to quickly understand client requirements and need,s and articulate potential solutions
  • Perks & Benefits

  • Allocations for continuous learning & development
  • Private Health Insurance
  • Additional Information

    #RemoteUK

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

    If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at

    [email protected]

    .

    Apply to this Job

    More remote roles to explore

    CREW TEAM MEMBER UP TO $12/HR – Amazon Store

    Work from home Full-time role

    Operations Manager - GFI Japan

    Work from home Full-time role

    Charge Description Master Analyst I

    Work from home Full-time role

    Finnish Localization QA Tester Part-Time in Spain

    Work from home Full-time role

    Full Stack Engineer

    Work from home Full-time role

    ICE Specialist

    Work from home Full-time role

    Operations Specialist - Payment

    Work from home Full-time role

    Customer Success Manager

    Work from home Full-time role

    Commercial Account Executive, Outbound Sales

    Work from home Full-time role

    Principal Data Engineer

    Work from home Full-time role

    Research Associate (Contract)

    Work from home Full-time role

    Remote --- Automotive Sales & Service Representative

    Work from home Full-time role

    [Remote] Cyber Security Analyst II, Data Protection

    Work from home Full-time role

    Late-Stage Process Development Director (Contract)

    Work from home Full-time role

    Remote Amazon Live Chat Support Specialist - Work from Home Opportunity

    Work from home Full-time role

    Experienced Customer Service Representative and Interviewer – Remote Opportunity at arenaflex

    Work from home Full-time role

    [Remote] SAP APO SNP Consultant

    Work from home Full-time role

    Remote Clinical Therapist - AZ

    Work from home Full-time role

    Virtual Assistant at American Express (Remote) – USA Remote Jobs

    Work from home Full-time role

    Experienced Part-Time Remote Customer Chat Support Representative – Delivering Exceptional Service and Support to Diverse Client Base via Chat Platform

    Work from home Full-time role