LiveChat Agent - Marketing (Hybrid Remote)

Join our dynamic team at BOXX Modular, a leading provider of modular buildings and workforce housing solutions, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth.

As a LiveChat Agent - Marketing, you will have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction.

About Us

BOXX Modular is a business unit of Black Diamond Group, a diversified company with a portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplace for business-to-business crew travel management. We're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers.

Responsibilities

• Engage with website visitors in real-time through live chat, providing exceptional customer service and support.
• Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities.
• Develop expertise in the live chat platform and stay up-to-date on BOXX's product features, promotions, and FAQs.
• Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness.
• Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement.
• Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment.
• Perform other assigned tasks to support the marketing team.

Requirements

• Commercial modular construction industry experience preferred.
• Live chat, B2B Telemarketing or sales experience preferred.
• Salesforce.com experience preferred.
• Excellent verbal and written communication skills.
• Keen ability to multitask and prioritize.
• Organized with attention to detail.
• Customer service oriented with empathy and patience in dealing with various customer inquiries.
• Self-motivated and self-starter with strong work ethic and integrity.
• Tactful and inquisitive.
• Proficient in MS Office.
• Minimum accurate typing speed of 50 wpm.
• Must comply with all company employment policies.

What We Offer

• Competitive base salary commensurate with experience and industry standards.
• Full benefit package, including health plan, 401K, paid vacation, and education reimbursement.
• Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction.
• Flexible hybrid remote work arrangement.

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! Apply To This Job