SAP Customer Success Representative
SEIDOR North America is seeking a proactive, customer-focused Customer Success Representative to join our award winning team!
Who We Are
SEIDOR North America is a technology consultancy firm that offers a comprehensive portfolio of SAP solutions including SAP S/4HANA, SAP Business One, SAP SuccessFactors, SAP Business ByDesign and SAP Analytics. We are an SAP Platinum award-winning partner providing consulting, implementation, development, application maintenance services to customers within a variety of industries.
With a global workforce of more than 10,000 highly qualified professionals, SEIDOR has a combined history of successfully serving more than 8,500 customers in 45 countries, including the United States, Europe, Latin America, the Middle East, Africa, and Asia.
SEIDOR North America is proud to be an Equal Opportunity Employer and a certified 2025 Great Place to Work in the US.
About the Role
SEIDOR North America is currently seeking a motivated and result-driven Customer Success Representative to join our General Business Sales team. This junior-level role is ideal for someone with a foundation in sales, a passion for building lasting customer relationships, and a strong interest in ERP systems, specifically SAP Business One.
The CSR will serve as the first point of contact for a portfolio of existing SAP Business One clients, ensuring they receive outstanding support, value, and engagement throughout their customer journey.
Primary Responsibilities:
- Serve as the primary liaison for assigned SAP Business One customers, fostering trust and long-term relationships through regular check-ins and communication.
- Understand each customer’s goals, workflows, and challenges, aligning our services and solutions to meet their needs.
- Identify and qualify upselling or cross-selling opportunities in collaboration with the sales team.
- Address and resolve customer concerns in a timely and professional manner to maintain high satisfaction.
- Monitor customer usage and health metrics, proactively identifying risks and taking steps to reduce churn.
- Coordinate with internal teams (sales, support, consulting, and product) to advocate for customer needs and improvements.
- Maintain detailed, up-to-date records of customer interactions, opportunities, and touchpoints in CRM (e.g., HubSpot, Salesforce).
Success in this position will require initiative, drive, creativity, and adaptability. We are looking for a professional who shares our values and enthusiasm about contributing to the growth and success of SEIDOR in North America and our customers.
Qualifications and Required Skills
- 1–3 years of experience in a customer-facing role (Sales, Customer Success, or Account Management).
- Strong communication and relationship-building skills.
- Ability to manage a large volume of customers and prioritize effectively.
- Familiarity with CRM tools and basic sales processes.
- Highly organized, detail-oriented, and self-motivated.
- Team player who thrives in a fast-paced, collaborative environment.
- Experience in the software or SaaS industry.
- Knowledge of B2B project-based customer environments.
Preferred Qualifications
- Exposure to or experience with SAP Business One or other ERP systems.
- Bilingual in Spanish and English is a plus.