Cloud Security Analyst
Tenchi is a Cyber Security company that is building innovative technology focused on Third-Party Cyber Risk Management for businesses. Founded by serial entrepreneurs and backed by a solid group of Institutional Investors, we seek to disrupt this rapidly growing industry. Our company is 100% remote and our team is spread across the globe, including Brazil, US, Canada, Argentina, and Spain. We strive to get the best professionals in the field so our team can build an amazing product focused on our client’s needs.
Technology and Security, especially Cloud Security, are what define our products and DNA. We seek people with a passion for what they do and who believe that Security is essential to everything. We hire people of all kinds from diverse backgrounds. What unites them is passion.
What will you do?
- Help Tenchi clients understand our product features and best practices for reducing cyber risk in cloud environments, ensuring the successful adoption of our product integrated into the client's third-party risk management process.
- Perform routine operations to meet our clients' requests, generating insights to guide future automation of these operations.
- Diagnose product-related issues and work with the technical support and engineering teams to resolve client issues efficiently.
- Monitor the health of client environments and collaborate with them to drive product adoption.
- Work with the product team by providing customer feedback and offering insights for product improvements and enhancements.
- Proactively engage with clients to identify their needs, concerns, and areas for improvement, assisting them in achieving their cybersecurity objectives.
- Track and report key metrics such as client satisfaction, product usage, and retention.
- Assist in the creation and maintenance of client-facing resources, such as FAQs, product documentation, and best practice guides.
- Experience with Python programming and task automation is a plus.
- Experience building and maintaining QuickSight, PowerBI, and other analytics dashboards is a plus.
Requirements
What do you need to know?
- Bachelor's degree in Technology or Information Security.
- Ability and interest in working consultatively, focusing on providing continuous services to clients.
- Strong communication skills, both oral and written, are essential.
- Experience with Cloud Security, programming, analytics, and information security tools such as CSPM, CWPP, security scoring, GRC, vulnerability scanning are pluses.
- Advanced English is a mandatory requirement.
- Spanish is a plus.
Benefits
- We are confident that you will have the opportunity to work with bleeding-edge technologies in a nice environment where everyone strives to grow and learn.
- We invest in our people in many ways, including on-the-job training and exceptional development tools. We encourage scientific publications, conference,and workshop participation, in our fields of expertise.
- We offer an attractive compensation package with the opportunity to work from anywhere in the world.