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ITSM-Atlassian Administrator

Work from home Full-time role Hiring

JOB SUMMARY:

Lone Wolf is looking for a Atlassian Administrator & IT Specialist to assist the IT Service Management team for our offices across US, Canada, Colombia and the Philippines. The ideal candidate will collaborate with cross-functional teams to enhance Jira workflows, particularly in Problem, Incident, Change, and Release Management, while ensuring adherence to ITIL best practices

KNOWLEDGE/SKILLS/ABILITIES

  • Administer, configure, and maintain Atlassian environments, including workflows, permissions, schemes, and dashboards.
  • Develop, implement, and support custom scripts and automation for Jira integrations with third-party applications, including but not limited to Power Automate, Outlook, Power BI, and other internal tools.
  • Design and manage REST API integrations to enable data flow between Jira and various business applications.
  • Demonstrates strong time management skills, working quickly and efficiently to handle competing priorities effectively.
  • Collaborate with teams to understand business needs and suggest improvements to Jira workflows or integration solutions.
  • Substantial experience building Problems, Incident, Change and Release management workflows for a fast-growing company.
  • Knowledge of ITIL best practice process framework
  • Minimum English Level B2
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