Quality Control Specialist

Role Description

We are looking for a Quality Control Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

• Handle transactional responsibilities and manage physical damage spend
• Provide clients direct line of sight to how and why money is spent
• Provide actionable insights on physical damage in real time to client contacts
• Attend client meetings and business reviews as a Subject Matter Expert (SME)
• Educate internal stakeholders on best practices regarding the Collision Repair industry

A Day in the Life:

• Analyze all incoming estimates and photos to ensure repair plan is safe, cost effective, and consistent with brand image
• Make spending decisions and recommendations for clients around repairing and/or replacing vehicles
• Analyze repair estimates at line item detail on cars, light, medium, and heavy trucks and specialized equipment
• Identify savings opportunities with regard to fleet vehicle selection and use case
• Provide clarity on differentiating maintenance and collision related costs as well as fleet policy
• Communicate with clients on the intricacies of each repair
• Deliver concerns to client contacts based on emerging trends, costs, and nature of damages
• Determine best practice for handling exceptions such as flood vehicles, contamination, weather/natural disaster
• Serve as the Subject Matter Expert (SME) within the Repair team for matters related to cost and methodology of repairs

Qualifications

• A high school diploma or equivalent required; Associates degree preferred
• Minimum 3 years experience in automotive service industry; collision industry experience preferred
• Knowledge of vehicle anatomy and repair techniques, including frame straightening, welding, and refinishing
• Knowledge of state and federal regulations regarding collision repair a plus
• A Physical Damage Appraiser license or equivalent experience
• I-CAR certification preferred; Certifications/Licenses can be substituted for hands-on experience

Requirements

• Minimum 3 years experience in automotive service industry; collision industry experience preferred
• Knowledge of vehicle anatomy and repair techniques
• Knowledge of state and federal regulations regarding collision repair a plus

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)