Client Success Analyst - SaaS Healthcare IT EHR
Description:
- The Client Success Analyst helps clients achieve their desired outcomes by analyzing client data and providing account-based support to clients and internal staff in a timely, effective, efficient, and thorough manner.
- Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service.
- Understand the client’s industry and company to align strategies with their objectives.
- Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues.
- Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement.
- Provide support to help clients be successful.
- Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved.
- Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates.
- Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing.
- Establish a framework and process to track, manage, and maximize renewal contracts.
- Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience.
- Assist external departmental personnel in strategically critical issues as the need arises.
Requirements:
- BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired.
- Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
- Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team.
- Proactive, self-motivated, and have excellent communication and negotiation skills.
- Strong business acumen and attention to detail.
- Implementation and/or Consulting experience within the healthcare vertical
- Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems
Benefits:
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA, 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
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