Home Care Scheduler (US only)

Job responsibilities: ? Coordinates placement of services between clients and caregivers. ? Schedules caregiver staff for hours of service on new clients and open hours/shifts on existing cases, providing consistency in caregiver scheduling and ensuring clients are matched to appropriate caregivers. ? Maintains computer schedules and ensures timely data entry for schedules and client information. ? Maintains and documents communication with clients, caregivers, and agency operators. ? Tracks and records all instances of assignment refusals, call-offs, late arrivals, early departures, etc. ? Verifies billed services against requested services. ? Helps maintain client files. ? Maintains client confidentiality and privacy with dignity and respect. ? Participates in client case conferences and orientation. ? Communicates with the agency operator weekly regarding scheduling, availability, attendance, and assignment. ? Answers the telephone and appropriately responds to calls from current and prospective clients and employees ? Manages telephone calls in a supportive, reassuring manner for clients and their families, caregivers, and others. ? Performs other duties as assigned. Qualifications: ? Home care scheduling experience or background is a plus ? Must be tech-savvy ? Positive and professional demeanor ? Excellent phone etiquette ? Ability to multitask and meet deadlines ? Attention to detail, ability to prioritize and work well under pressure ? Must have excellent Wi-Fi, a smartphone, and desktop or laptop ? Must be responsible and able to collaborate virtually with a team Apply Job!