Front Desk Receptionist/Night Auditor

About the position The Front Desk and Night Audit Associate at Courtyard by Marriott Pearland plays a crucial role in providing exceptional guest services and ensuring smooth hotel operations during the night shift. This position involves welcoming guests, managing check-ins and check-outs, conducting nightly audits, and maintaining high guest satisfaction scores. The role requires strong communication skills and a passion for hospitality, making it an exciting opportunity for those looking to thrive in the hotel industry. Responsibilities • Welcome guests with a smile and assist with check-ins and check-outs. , • Engage guests about the Marriott Bonvoy loyalty program and assist with enrollment. , • Conduct nightly audit duties, review and balance financial transactions, and prepare reports. , • Stand for extended periods while serving guests and managing front desk operations. , • Contribute to achieving guest satisfaction scores and celebrate milestones with bonuses. , • Foster strong communication with team members across departments to create seamless guest experiences. , • Prioritize guest safety and security by following established protocols. Requirements • High school diploma or equivalent; a degree in hospitality or a related field is a plus. , • Previous experience in hotel front desk or guest services is a bonus. , • Strong communication and interpersonal skills. , • Ability to handle cash and operate a computer and other office equipment. , • Flexibility to work nights, weekends, and holidays as needed. Nice-to-haves • Familiarity with the Marriott Bonvoy program is a plus. Benefits • 401(k) , • Dental insurance , • Employee discount , • Flexible schedule , • Health insurance , • Paid time off , • Vision insurance Apply Job!