Support Engineer
About Us
Move money. Make money. Finix is a full-stack acquirer processor, empowering businesses of all sizes with flexible, modern payment solutions. Processing billions of dollars annually, Finix enables SaaS, marketplace, and e-commerce platforms to accept payments, manage payouts, and onboard merchants seamlessly. With our no-code, low-code, and developer-friendly tools, businesses can get up and running in hours—not months.
Finix has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from Lightspeed Venture Partners, Leap Global, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, Visa, and others.
About the role:
At Finix, we build for scale and develop systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.
As a member of the Support Engineering Team, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment facilitators, all while simultaneously improving the product through feature requests. This is a cross-functional role and you will be collaborating across multiple teams including but not limited to our Revenue, Product, and Engineering teams.
We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack.
This hybrid role entails working in the office 4 days per week in our San Francisco HQ.
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Additional Information
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Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status,or any other protected class.
Role: Support Engineer
Level: IC3
Location: Remote
Base Salary Range: $85,000/yr to $115,000/yr USD + equity + benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.
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