Senior Research Operations Specialist

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the Team & Role

As a key member of the Design and Research function your focus will be to enable the most efficient and ethical mixed methods research processes for our teams. A key function is to enable our design team to conduct research with customers and non customers, by building and maintaining a customer panel, where Xero can actively engage with customers to help design products and services people love. You will help systemise processes and find new tools which improve productivity and scalability. You’ll also work on participant recruitment and scheduling.

What you’ll do

What you’ll bring with you

Additional Information

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.