Claim Associate - Auto - Hybrid
About the position The Claim Associate position at State Farm involves assisting customers through the claims process while delivering exceptional service. This hybrid role allows for a combination of remote and in-office work, particularly during the training period. The position emphasizes communication, accountability, and the ability to handle multiple tasks in a fast-paced environment. Responsibilities Answering inbound calls and making outbound calls to customers in a call center environment. , Supporting customers through personalized, caring, and simple interactions. , Proactively investigating claims and applying policy coverage. , Accurately documenting claim files. Requirements Clear, professional, and empathetic communication skills. , Ability to multi-task across technical platforms. , Accountability in job responsibilities. Nice-to-haves Experience in customer service or claims handling. Benefits Annual bonus based on individual and enterprise performance. , Annual merit increases. , 401(k) contribution. , Paid Time Off (PTO) including 5 days of Life Leave and Paid Volunteer Time. , Annual Celebration Day. , Tuition Assistance Programs. , Wellness and mental health programs. , Discounts from hundreds of retailers through the Perks at Work program. Apply Job!