Customer Service and Sales Specialist

Description: • The HomeCare Sales Specialist role is responsible for connecting with inbound callers, emails, and chats to promote the uniqueness of FreedomCare and our programs. • Work closely with Patients and Caregivers to educate them and assist them begin the application and enrollment process. • Provides necessary documentation and requirements with the State Department of Health, patients' insurance and the Patient’s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care. • Provide a high-level customer service through one-call resolution, demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. • Consistently meets monthly performance metrics of creating cases and call handling. • Create high quality cases without errors by using the guides available and ensuring that every case has accurate data. Requirements: • Experience with telephonic sales. • Experience in managing a... high volume of inbound and outbound calls. • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. • Ability to articulate case statuses through detailed notes on salesforce. • Ability to resolve issues over the telephone with eager clients comfortably. • Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues. Benefits: • Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities to grow your career Apply Job!