Customer Service Representative

Description: • Monitor phone queue to ensure proper coverage is maintained at all times • Respond to emails and live chat in a way that reflects our brand voice • Use product knowledge to suggest items to customers and properly inform them on product choice. • Provide feedback to management regarding current customer service processes and procedures; we’re always looking to get better! • Patience – you’ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort • Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it • Maintain all quality, productivity, reliability and sales performance standards • Assist with overflow calls from other concepts when needed Requirements: • At least 1 year of experience working in a customer service or call center environment • Top notch written and verbal communication skills • Solid computer... skills (Word/Excel/Outlook); you’ll have to be internet savvy as well • We get a lot of email and chats, so you’ll have to type pretty fast • Must have access to a 100 kb/s connection internet speed • A quiet secure home work space and the ability to be available to accept customer contacts • Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons • Bilingual (Spanish) is a PLUS!

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