Call Center HR Assistant [Remote]

Employer Industry: Human Resources Solutions Why consider this job opportunity... - 100% remote work flexibility - Opportunity to work with a diverse and inclusive employer committed to equity and success - Contract position with potential for extension - Engaging work environment focused on problem-solving and customer satisfaction - Chance to develop skills in employee relations and case management What to Expect (Job Responsibilities): - Take ownership of employee contacts to ensure resolution with a high degree of problem-solving - Handle inquiries related to Leave, Disability, and Accommodation via phone, chat, and email - Build trust with employees through empathetic and personalized communication - Analyze and decide on requests for disability, leave, and accommodations using critical thinking - Collaborate with partner teams to resolve cross-functional issues What is Required (Qualifications): - 2-5+ years of experience in contact center, customer service, human resources, or equivalent - Proven ability to use Microsoft Office and other computer or internet-based programs - Flexibility to support a 24x7 operations schedule - Strong problem-solving and customer service skills How to Stand Out (Preferred Qualifications): - Experience in high-volume call centers - Previous experience in human resources or related fields #HumanResources #RemoteWork #CustomerService #DiversityAndInclusion #CareerOpportunity At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!