Associate, Customer Acquisition

Customer Service/Support Location... United States of America Job Title: Associate, Customer Acquisition

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. YOU WILL: • Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities • Provide accurate weekly/ monthly/ quarterly sales forecast • Mastery of product knowledge and technical understanding of services to assess client requirements • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage • Manage external competitive pressures and handle objections to retain customers or win new customers • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound • Work with your team and management to provide a professional experience during all interactions with customers and prospects • Maintain the customer management system (CRM) to ensure all relevant data is captured • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts • Work with a team and report directly to a Sales Manager YOU HAVE: • The ability to commute to Nashville, TN hub. • 2+ years of experience working in a customer service or sales capacity • Prior success in achievement of personal and team sales quota/goals • Experience in high-volume calling • Experience learning new technology and data • Problem solving skills • Excellent knowledge of MS Office programs • Experience working with Salesforce.com or similar CRM • Experience or willingness to work from home Location: USA Nashville - 621 Mainstream Drive Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here Apply Job!