[Remote] GTM Engineer, Marketing Operations AI Innovation

Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. The company is seeking a GTM Engineer, AI Innovation to work directly with marketing teams, building AI-powered agents and automations to transform marketing workflows and drive self-sufficiency.

Responsibilities

• Identify high-leverage marketing workflows and build working solutions — agents, automations, and AI-powered tools — tailored to each team's processes
• Design, build, and deploy custom AI agents and agentic workflows that integrate AI APIs, MCP servers, and automation platforms into our GTM motion
• Build evaluation frameworks to measure agent quality, accuracy, and reliability — including prompt evals, agent benchmarking, and regression testing
• Coach marketers through a progressive AI journey: from first win, to regular integration, to full workflow transformation, to self-sufficiency
• Recognize patterns and scale what works — think in reusable systems, not one-off solutions
• Own build-vs-buy decisions from business case through implementation
• Prepare teams for an agentic future: designing, building, and overseeing multi-agent workflows
• Create documentation, playbooks, and reusable templates that the entire team can leverage

Skills

• 8+ years in growth marketing, product management, systems, or operations, including 2+ years in GTM Engineering, AI Engineering, or Solutions Engineering
• Agent building: Demonstrated experience designing, building, and deploying AI agents and agentic workflows that transformed real work — not just using AI, but building with it
• Evaluations: Experience building eval frameworks for AI systems — prompt evals, output quality scoring, agent benchmarking, and testing against ground truth or human baselines
• Fine-tuning: Practical experience fine-tuning language models for production use cases
• Builder mindset — you'd rather ship a working POC today than present a deck about what's possible next quarter
• Strong communicator who can translate technical concepts for non-technical audiences and coach different learners
• Track record of enabling others to permanently change how they work
• Growth ownership mindset — executes end-to-end without constant guidance
• Hands-on with AI APIs and agent frameworks (e.g., OpenAI, Anthropic/Claude, Gemini, LangChain, CrewAI, RAG, MCP)
• Demonstrated Clay experience
• Familiar with martech stacks (automation tools, CDPs, CRMs, data warehouses)
• Working knowledge of web services APIs and cloud services (AWS, GCP or Azure)
• Experience with scripting languages such as Python and JavaScript - basic understanding of common syntax, able to interact with generative coding models, and debug API integrations

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Hybrid work model that fosters in-person collaboration while valuing individual needs
• Reasonable accommodations for persons with disabilities to enable them to access the hiring process

Company Overview

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