[Remote] Senior Consultant, Demand Integrations

Note: The job is a remote job and is open to candidates in USA. Cint is a pioneer in research technology (ResTech) seeking a Senior Consultant for their Demand Integrations Team. This role involves managing high-profile customer integrations, providing technical expertise, and ensuring customer satisfaction while optimizing API integrations and custom solutions.

Responsibilities

• Be the go-to person for internal stakeholders for all initial queries and/or escalations for customers in your portfolio
• Build relationships with other departments and key stakeholders internally
• Be a role model for creativity and a solution oriented mindset
• Manage internal changes and support your team and customers through it
• Have a clear understanding of your customers, their needs, cultural differences and challenges
• Have a clear understanding of your portfolio’s performance and opportunities
• Be able to review potential new customer’s API documentation and evaluate the complexity for our team to integrate with the customer’s solution
• Create documentation and guidance for our internal engineers for any new and existing Cint built integration
• Gain an in-depth understanding and knowledge of our internal engineering capabilities and solutions to assist our internal stakeholders with new opportunities
• Build and manage relationships with customers in your region to drive the health and growth of your customer’s integrations
• For your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needs
• Be able to provide technical guidance to customers during all phases of their integration life cycle
• Collaborate with other departments on process changes and the rollout of it
• Create team and/or company relevant internal documentation
• Be able to recommend improvements to APIs internally and to your customers
• Investigate and resolve customer issues in a timely and professional fashion
• Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value proposition
• Ability to understand different and unique customer business models and how an integration with Cint will benefit them
• Practice superior time management self-discipline to work independently

Skills

• Experience with designing customer specific solutions based on internal tech
• Working with API integrations
• Experience with onboarding customers to a tech solution and being aware of a customer life cycle beyond the onboarding process
• Technical experience relating to REST APIs, API implementation, platform-to-platform integrations
• Ability to focus on large amounts of data daily
• Enjoys solving problems and prefers analytical methods
• Strong communicator and flexible team player
• Ability to convey complicated ideas to non-technical stakeholders
• Tech-savvy. Key features expertise: postman/Bruno, git/github, Linux, basic API troubleshooting, basic code/engineering knowledge and how R&D teams operate
• Basic understanding of with Grafana, Kibana, opensearch
• Extremely thorough and detail-oriented in both communication and analysis
• Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
• Confident in speaking and writing in English
• Bachelor's degree. (Business administration, information technology, Market Research, computer science, information technology, engineering or related discipline preferred)
• Experience with SQL, Postman/Bruno, Power BI, JIRA, or Salesforce is a plus
• Familiarity with internet protocols and API frameworks, as well as at least one programming language (Python, JavaScript/Node.js, and/or Go)
• Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructure
• Additional Language skills beyond English

Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave

Company Overview

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