Customer Service Representative – Order Processing & Production Support (CSR‑2) – Full‑Time Role at arenaflex

About arenaflex

arenaflex is a leading provider of innovative manufacturing solutions, delivering high‑quality products to a diverse range of industries worldwide. With a legacy of operational excellence and a commitment to continuous improvement, arenaflex combines cutting‑edge technology with a people‑first culture. Our shared services hub, arenaflex Shared Services, powers the seamless flow of information, materials, and support across the organization, ensuring that every customer interaction is handled with precision, professionalism, and a genuine desire to add value.

Position Overview

We are seeking a detail‑oriented, proactive Customer Service Representative (CSR‑2) to join the arenaflex Sales & Distribution team. In this pivotal role, you will act as the bridge between our account managers and the production floor, processing customer orders, verifying purchase details, and ensuring that every order moves smoothly from quotation to delivery. This is a full‑time, non‑exempt position reporting directly to the Director of Sales. The work schedule is Monday through Friday, 8:00 am – 5:00 pm, with minimal travel required.

Key Responsibilities

• Order Entry & Management: Accurately enter orders generated by account managers into the arenaflex Operating System, create tickets, and forward them to scheduling.
• High‑Value Order Verification: Review all orders exceeding $5,000 for accuracy, cross‑checking quotations, purchase orders, and customer specifications.
• Inventory Coordination: Document and arrange releases from inventory, ensuring that required materials are available for production.
• Documentation & Filing: File tickets for completed jobs, maintain records of custom labels, bills of lading, job tickets, invoices, and other internal forms.
• Production Knowledge: Maintain a thorough understanding of arenaflex’s production capabilities and product portfolio to answer customer inquiries confidently.
• Purchase Order Reconciliation: Evaluate purchase order correspondence with quotations, resolve discrepancies with account managers, and keep the workflow moving efficiently.
• Customer Returns & Haz‑Mat Handling: Prepare materials for return to customers and document hazardous‑material orders in compliance with safety regulations.
• Marketing Materials Coordination: Order and track marketing collateral to support sales initiatives.
• Record Management: Manage arenaflex Shared Services (FSI) and arenaflex Compliance (FSC) records, ensuring data integrity and accessibility.
• Account Manager Backup: Fill in for account managers during absences, handling emails, voicemails, and decision‑making that may impact business outcomes.
• Cross‑Functional Support: Assist the estimating department and perform additional tasks delegated by the Director of Sales.
• Safety Compliance: Operate in strict accordance with Safe‑Well policies, contributing to a safe workplace culture.
• Team Collaboration: Embrace a flexible mindset, willingly taking on duties outside the core job description to support team goals.

Essential Qualifications

• Education: High school diploma or GED required; an associate’s degree in business, logistics, or a related field is preferred.
• Experience: Minimum of 2 years of experience in order processing, customer service, or a manufacturing environment.
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn the arenaflex Operating System.
• Accuracy & Attention to Detail: Demonstrated ability to perform work with a high degree of precision and thoroughness.
• Communication Skills: Excellent oral and written communication abilities; capable of conveying complex information clearly to internal teams and external customers.
• Organizational Skills: Proven track record of managing multiple tasks, prioritizing effectively, and meeting tight deadlines.
• Problem‑Solving Ability: Strong analytical mindset with the capacity to identify issues, propose solutions, and follow through to resolution.
• Safety Awareness: Commitment to recognizing and correcting safety hazards, and adherence to PPE requirements when needed.

Preferred Qualifications & Additional Skills

• Experience with enterprise resource planning (ERP) or order management systems.
• Familiarity with hazardous‑material documentation and compliance standards.
• Project management exposure, such as coordinating cross‑departmental initiatives.
• Certification in customer service excellence (e.g., HDI, ITIL) or related fields.
• Ability to work independently while maintaining strong collaborative relationships.

Core Competencies

• Active Listening: Fully engage with customers and colleagues to understand needs and provide accurate information.
• Financial Aptitude: Basic understanding of budgeting, cost analysis, and economic impact of order decisions.
• Time Management: Efficiently allocate work hours to meet production schedules and service level agreements.
• Working Under Pressure: Maintain composure and productivity during high‑volume periods or tight deadlines.
• Project Management: Ability to organize, direct, and complete tasks that contribute to larger operational projects.

Physical Demands & Work Environment

While the role is primarily office‑based, occasional physical activities are required:

• Frequent lifting of items up to 20 lb and occasional handling of heavier loads (up to 50 lb) with proper equipment.
• Regular standing, walking, and occasional climbing or reaching above shoulder level.
• Vision requirements include near‑vision and color discrimination; hearing must be sufficient for normal conversation.
• Work takes place in a climate‑controlled manufacturing office environment, adhering to all safety protocols.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage ranging from $14.00 to $18.58, based on experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with employer contributions.
• Life and disability insurance for added peace of mind.
• 401(k) retirement plan with company matching.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Paid time off (PTO), holidays, and paid training days.
• Employee Assistance Program (EAP) for personal and professional support.
• Tuition reimbursement for continued education and skill development.
• Opportunities for internal mobility and career advancement within arenaflex.

Career Growth & Development

arenaflex is committed to nurturing talent. As a CSR‑2, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑training opportunities with the estimating, production, and logistics teams.
• Regular performance feedback and clear pathways to senior customer service or supervisory roles.
• Company‑wide training resources, webinars, and workshops focused on industry best practices.
• Participation in continuous improvement initiatives, allowing you to contribute ideas that shape arenaflex’s future.

Company Culture & Values

At arenaflex, we believe that people are our greatest asset. Our culture is built on:

• Integrity: We act with honesty and transparency in every interaction.
• Collaboration: Teamwork drives our success; we celebrate collective achievements.
• Innovation: We encourage creative thinking and embrace new technologies.
• Customer Focus: Delivering exceptional service is at the heart of everything we do.
• Safety: A safe workplace is non‑negotiable; we empower employees to identify and mitigate risks.

Our inclusive environment welcomes diverse perspectives, and we provide the resources needed for every employee to thrive.

Application Process

If you are a meticulous, customer‑centric professional who thrives in a fast‑paced manufacturing environment, we want to hear from you. Join arenaflex and become an integral part of a team that values precision, teamwork, and continuous growth.

To apply, please click the link below, submit your resume, and include a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

Apply Now – Start Your Career with arenaflex!

Closing Statement

arenaflex is excited to welcome a dedicated Customer Service Representative who will help us maintain the highest standards of order accuracy, customer satisfaction, and operational efficiency. Your contributions will directly impact our ability to deliver on promises, support our production teams, and uphold the reputation of arenaflex as an industry leader. Take the next step in your career—apply today and help shape the future of manufacturing excellence.