Advanced Customer Technical Support Specialist & Remote Work Opportunity – 2nd Shift
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex technical issues? If so, we invite you to join arenaflex, a global leader in clinical diagnostics, as an Advanced Customer Technical Support Specialist working the 2nd shift. At arenaflex, we're committed to innovating for tangible impact and saving lives. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on arenaflex systems, impacting 1.2 billion patients and more than three million clinicians per year. As a global leader in clinical diagnostics, arenaflex has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our work is guided by a shared commitment to innovate, a culture of belonging, and a passion for making a real difference.
- *About the Role**
As an Advanced Customer Technical Support Specialist, you will be part of the Customer Technical Support Organization (CTSO) located in Miami, Florida, and will work remotely from your home. You will be responsible for providing technical support to our customers through telephone and other forms of communication (i.e., email, video conference, etc.). You will be expected to provide resolutions to Hardware, Software, Assay, and Training-related calls from arenaflex's existing customer base in a 24/7 support environment.
- *Key Responsibilities**
• Provide advanced commercial knowledge and experience to internal and external customers
- Independently resolve complex and routine issues while mentoring and providing peer assistance for routine trouble shooting
- Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer's issue over the phone or dispatching the appropriate resource that will resolve the issue
- Work collaboratively with cross-functional teams to resolve customer issues and improve overall customer satisfaction
- *Essential Requirements**
• Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
- 7+ years of lab or field experience required
- Ability to handle the most complex issues with little to no supervision
- Must be willing and able to work weekends
- *Preferred Qualifications**
• Previous troubleshooting experience on electromechanical instrumentation
- Previous experience in a medical technology call center, or experience in medical laboratory
- Experience in a Customer Service environment
- *What We Offer**
• Competitive hourly rate: $38.00-$43.00 per hour
- Comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k)
- Opportunity to work remotely from your home
- Collaborative and dynamic work environment
- Professional development opportunities and training
- Bonus/incentive pay eligible
- *About arenaflex**
arenaflex is a global leader in clinical diagnostics, committed to innovating for tangible impact and saving lives. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on arenaflex systems, impacting 1.2 billion patients and more than three million clinicians per year.
- *Why Join arenaflex?**
• Make a real difference in the lives of patients and clinicians around the world
- Work with a global leader in clinical diagnostics
- Collaborate with a dynamic and collaborative team
- Develop your skills and expertise in a fast-paced and innovative environment
- Enjoy a comprehensive benefits package and competitive compensation
- *How to Apply**
If you're ready to accelerate your potential and make a real difference, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. We believe that diversity and inclusion are essential to our success and are committed to providing reasonable accommodations to individuals with disabilities.
- *Accommodation Requests**
If you require accommodation during the application or interview process, please contact us at [insert contact information]. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or int Apply tot his job Apply To this Job