Part-Time Remote Insurance Claims Customer Service Representative – Flexible Schedule, Data Entry & Phone Support

About arenaflex – Leading the Future of Insurance Services

arenaflex is a forward‑thinking insurance solutions provider that blends cutting‑edge technology with a deep commitment to customer care. With a nationwide footprint and a reputation for compliance excellence, arenaflex helps individuals navigate the complexities of insurance claims, ensuring that every policyholder receives prompt, compassionate, and accurate assistance. Our culture is built on integrity, continuous learning, and a genuine desire to make a positive impact on the lives of our clients.

Why This Role Matters

As a Part‑Time Remote Insurance Customer Service Representative at arenaflex, you will be the first point of contact for claimants seeking help. Your voice will guide them through the intake process, your attention to detail will guarantee accurate record‑keeping, and your professionalism will uphold the high standards of a highly regulated industry. This position offers a flexible schedule, remote work freedom, and the chance to grow within a supportive, compliance‑focused environment.

Key Responsibilities

• Answer inbound calls from individuals filing insurance claims, providing courteous and empathetic assistance.
• Conduct a structured intake questionnaire, capturing all necessary claimant information with precision.
• Create and maintain new claim records in arenaflex’s secure database, ensuring data integrity and compliance with regulatory standards.
• Perform high‑volume data entry tasks with a minimum typing speed of 60 WPM and an error rate below 1%.
• Verify claimant details against policy documents, flagging any discrepancies for further review.
• Collaborate with the claims processing team to relay critical information and expedite claim resolution.
• Maintain up‑to‑date knowledge of arenaflex’s policies, procedures, and industry regulations.
• Provide basic administrative support, including email correspondence, document filing, and follow‑up communications.
• Document call outcomes and update case notes in real time, ensuring a clear audit trail.
• Participate in regular training sessions and compliance workshops to stay current on best practices.

Essential Qualifications

• Minimum of 1‑2 years experience in a call‑center environment, front‑desk reception, or client intake role.
• Demonstrated ability to communicate clearly and professionally over the phone.
• Strong typing proficiency (≥ 60 WPM) and meticulous data‑entry skills.
• High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related field is a plus.
• Proven track record of adhering to strict compliance guidelines and handling confidential information responsibly.
• Reliable high‑speed internet connection and a quiet, dedicated workspace for remote work.
• Self‑motivated, detail‑oriented, and capable of managing time effectively in a part‑time schedule.

Preferred Qualifications

• Experience within the insurance industry, particularly in claims intake or processing.
• Familiarity with customer relationship management (CRM) platforms such as Salesforce, HubSpot, or proprietary arenaflex systems.
• Certification in customer service excellence (e.g., CCSP, HDI Customer Service Representative).
• Previous remote work experience with a demonstrated ability to stay productive and engaged.
• Multilingual abilities, especially Spanish or French, to serve a diverse claimant base.

Core Skills & Competencies

• Communication: Clear, patient, and empathetic verbal communication; ability to explain complex insurance concepts in simple terms.
• Attention to Detail: Accurate data capture, error‑free record creation, and strict adherence to compliance protocols.
• Technical Proficiency: Comfortable navigating web‑based applications, typing quickly, and using productivity tools (e.g., Microsoft Office, Google Workspace).
• Problem‑Solving: Ability to identify issues, ask probing questions, and provide immediate, appropriate solutions or escalations.
• Time Management: Efficiently handle multiple calls and tasks while meeting service level agreements (SLAs).
• Team Collaboration: Work cooperatively with claims adjusters, underwriters, and other support staff to ensure seamless claim processing.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a part‑time remote representative, you will have access to:

• Ongoing compliance training that keeps you at the forefront of industry regulations.
• Professional development courses covering advanced customer service techniques, data analytics, and insurance fundamentals.
• Mentorship programs pairing you with senior claims specialists who can guide your career trajectory.
• Opportunities to transition into full‑time roles, claims adjusting, or specialized insurance support positions based on performance and interest.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of trust, respect, and continuous improvement. arenaflex promotes:

• Flexibility: Choose shifts that align with your personal commitments while meeting business needs.
• Inclusivity: A diverse team where every voice is valued, and collaboration is encouraged across geographic boundaries.
• Well‑Being: Access to virtual wellness programs, mental‑health resources, and ergonomic guidance for home office setups.
• Recognition: Regular performance acknowledgments, employee spotlights, and incentive programs that celebrate excellence.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, arenaflex offers a competitive hourly rate commensurate with experience, along with:

• Paid time off (PTO) accrual for part‑time employees.
• Performance‑based bonuses tied to call quality and compliance metrics.
• Access to a comprehensive benefits suite (health, dental, vision) for eligible employees.
• Technology stipend to support your remote workstation (e.g., headset, webcam, ergonomic accessories).
• Employee assistance program (EAP) for personal and professional support.

How to Apply

If you are a mature, detail‑oriented professional who enjoys helping people over the phone and thrives in a regulated environment, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, your contributions directly impact the lives of claimants seeking guidance during challenging times. By joining our remote team, you will become part of a mission‑driven organization that values integrity, empathy, and excellence. Take the next step in your career—apply now and help us deliver the highest standard of insurance customer service.