Remote Premier Service Consultant – Customer Acquisition, Sales & Technical Support (Work From Home)

About arenaflex and the Opportunity Ahead

Are you ready to become the voice of innovation for one of the most recognized names in communications and technology? arenaflex is seeking motivated, customer-focused professionals to join our award-winning team as Remote Premier Service Consultants. This is not your average call center job. It is a career-defining opportunity to combine sales expertise, consultative customer service, and technical problem-solving — all from the comfort of your own home.

As a Remote Premier Service Consultant, you will be the first point of contact for prospective and existing customers across the United States. You will help individuals and families discover the latest in voice, internet, wireless, and connected technology while delivering an experience that builds lasting loyalty. Every conversation you have will be an opportunity to make someone’s day easier, their service better, and their connection to the world stronger.

This role is ideal for self-starters who thrive in a fast-paced, goal-oriented environment and who genuinely enjoy helping people. If you have a background in customer service, inside sales, or call center operations — and you love the idea of uncapped commission potential alongside a stable hourly wage — we want to meet you.

What You’ll Do: Key Responsibilities

Customer Acquisition and Consultative Sales

• Engage with inbound customer inquiries via phone, chat, and email to introduce arenaflex’s full portfolio of products and services.
• Identify upsell and cross-sell opportunities by carefully listening to customer needs and recommending the right solutions from our latest lineup of devices, plans, and accessories.
• Meet and exceed daily, weekly, and monthly sales targets while maintaining high customer satisfaction scores.
• Build rapport quickly and create meaningful connections that drive customer loyalty and long-term retention.

Customer Service and Account Management

• Handle new service requests, guiding customers through the setup of voice, internet, and wireless plans.
• Address existing customer needs including billing inquiries, payment processing, plan changes, upgrades, and account adjustments.
• Explain customer bills, rate plans, and product features in clear, simplified terms that eliminate confusion.
• Maintain accurate customer records using multiple internal tools, systems, and platforms.

Technical Support and Issue Resolution

• Perform basic troubleshooting for internet, voice, and data service issues.
• Escalate complex technical problems to Tier 3 support teams when necessary, ensuring customers always receive timely resolutions.
• Stay current on the latest product features, network capabilities, and promotional offers so you can serve as a knowledgeable resource for every interaction.

Operational Excellence

• Work a full-time schedule of 40 hours per week, including breaks, lunches, and scheduled open availability to ensure customers can reach you when they need help.
• Be flexible to work day, evening, weekend, or holiday shifts based on business needs, with occasional overtime as required.
• Participate in cross-training opportunities that may include collections, retention, sales channel coordination, billing adjustments, and advanced technical support.

What You Bring: Qualifications and Experience

Essential Qualifications

• Residency Requirement: You must reside in one of the following states to qualify for this remote position: Illinois, Indiana, Minnesota, South Dakota, or Wisconsin.
• Previous experience in a call center, customer service, retail sales, or inside sales environment.
• A high school diploma or equivalent education.
• Reliable, secure, and dedicated high-speed internet service with a direct LAN connection.
• A dedicated workspace that meets remote work standards, including a desk, chair, and electrical outlet, in a quiet and secure environment.
• Flexibility to work any shift during hours of operation, including evenings, weekends, and holidays.

Preferred Qualifications

• Track record of meeting or exceeding sales goals in a previous role.
• Experience using CRM platforms, ticketing systems, or multi-channel communication tools.
• Strong technical aptitude and comfort learning new systems quickly.
• Previous experience in telecommunications, wireless, cable, or internet service industries.
• Bilingual capabilities are a plus.

Skills and Competencies for Success

At arenaflex, we believe the right mindset is just as important as the right resume. The ideal Remote Premier Service Consultant will demonstrate:

• Outstanding Communication Skills: You can explain complex information in simple, friendly terms and adapt your tone to match any customer.
• Active Listening: You hear what customers are really saying and respond with solutions that genuinely fit their needs.
• Sales Acumen: You understand the art of consultative selling and feel confident recommending products and upgrades.
• Problem-Solving Ability: You approach challenges with a positive attitude and work quickly to find resolutions.
• Resilience and Adaptability: You stay calm under pressure and bounce back quickly from difficult conversations.
• Tech Savvy: You are comfortable navigating multiple software platforms simultaneously and can troubleshoot basic technical issues.
• Self-Motivation: You thrive in a remote environment and take ownership of your schedule, performance, and growth.

Career Growth and Learning Opportunities

Joining arenaflex means joining a company that invests heavily in its people. From day one, you will receive paid training to set you up for success, along with continuous access to learning resources covering the latest technology, devices, and service offerings. As you grow in your role, you will have opportunities to cross-train in adjacent functions such as retention, advanced technical support, and sales channel coordination — opening the door to long-term career paths in leadership, training, quality assurance, and beyond.

Many of our most successful leaders started exactly where you are. Your ambition and results will determine how far you go.

Work Environment and Company Culture

At arenaflex, we believe that great customer experiences start with great employee experiences. Our remote-first culture is built on trust, accountability, and collaboration. We celebrate diversity, encourage innovation, and treat every team member with respect. You will be part of a supportive virtual community that values your input, recognizes your wins, and helps you overcome challenges.

We hold ourselves to high standards of integrity and performance, but we also know how to have fun along the way. From virtual team-building events to recognition programs that spotlight top performers, arenaflex is a place where your hard work gets noticed and rewarded.

Compensation, Perks, and Benefits

We believe in taking care of our team members and their families. That is why we offer a comprehensive benefits package that goes beyond the basics.

Pay and Earning Potential

• Competitive hourly starting rate of $16.40 per hour or higher, depending on geography, experience, expertise, and education.
• Uncapped commission structure with the potential to earn up to $3,000 per month in additional commissions when sales goals are met.
• Regular performance reviews with opportunities for raises and promotions.

Health and Wellness Benefits

• Comprehensive medical, dental, and vision coverage.
• Employee Assistance Programs (EAP) for mental health, financial counseling, and family support.
• Extensive wellness programs designed to keep you at your best.

Financial Security

• 401(k) retirement plan with company matching.
• Short-term and long-term disability benefits.
• Life and accidental death insurance.
• Supplemental benefit programs including critical illness, accident, hospital indemnity, and group legal coverage.

Time Off and Family Support

• Generous paid time off and holidays — at least 23 days of vacation annually plus 9 company-designated holidays, based on date of hire.
• Paid parental leave for new parents.
• Adoption reimbursement to help growing families.
• Additional sick leave beyond state and local requirements where applicable.

Professional Development

• Tuition reimbursement program to support continued education.
• Paid training and ongoing learning resources.
• Clear pathways for advancement into senior, leadership, and specialist roles.

Exclusive Employee Perks

• Employee discounts of up to 50% off on eligible arenaflex mobility plans, accessories, internet, fiber, and phone services.

Work From Home Requirements

To succeed in this remote role, you will need:

• Verified, secure, reliable, and dedicated high-speed internet service.
• A dedicated workspace that includes a desk, chair, electrical outlet, and direct LAN connection.
• Alignment with remote work standards covering technical requirements, security protocols, physical workspace setup, noise levels, and clean desk policies.
• Willingness to participate in periodic workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, and workspace setup photos.
• Availability and accountability during established work schedules, with adherence to security, compliance, performance management, and remote monitoring policies.

All necessary equipment — including a keyboard, monitor, computer, and mobile device — will be provided by arenaflex.

Why arenaflex? Your Next Career Move Starts Here

If you have been searching for roles similar to Wireless Sales Representative, Call Center Representative, Customer Service Representative, Inbound Sales Consultant, or Call Center Agent, this is the career move you have been waiting for. arenaflex offers the stability of an industry leader combined with the flexibility and freedom of remote work. You will gain valuable experience in consultative sales, customer relationship management, and technical support — skills that are transferable across countless industries and roles.

We are looking for individuals who are hungry to learn, eager to grow, and passionate about delivering exceptional service. If you are ready to take the lead, meet your goals, and build a meaningful career from home, we want to hear from you.

Apply Today

Take the next step in your career and join a company that values your talent, rewards your performance, and supports your growth. Apply now to become a Remote Premier Service Consultant at arenaflex — where every call is a chance to make a difference.

arenaflex is an equal opportunity employer. We are committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex provides reasonable accommodations for qualified individuals with disabilities.