Customer Service Reporting and Administration
Key Responsibilities
- Accountable for accurate and timely creation, maintenance, and cleanup of data across multiple systems.
- Maintain data integrity within IFS, including:
- Accuracy across all item levels
- Querying and reporting as requested
- Creating and maintaining system views
- Ongoing data cleanup and validation
- Develop, test, and validate new or updated programs related to VT Online and the Configurator.
- Draft and maintain Standard Operating Procedures (SOPs) for IFS and VT Online/Configurator processes.
- Train personnel on system functionality, reporting tools, and procedural updates.
- Establish and implement communication strategies to improve data quality awareness and issue resolution.
- Field questions and troubleshoot system and data issues for the countertop division, including evaluation of program change requests.
- Support migration, implementation, and testing of IFS upgrades related to the countertop division.
- Research, analyze, and resolve customer master data issues, order entry issues, and pricing issues within the countertop division.
- Understand EDI data and processes.
- Understand pricing structure and implement as needed.
- Coordinate and support the systemic implementation of new and updated products across platforms.
- Troubleshoot, test, and validate electronic data transfers related to VT Online and the Configurator.
- Develop and submit IT requests for system enhancements, corrections, and reporting needs.
- Support entry screen and program development initiatives.
- Complete special projects and additional responsibilities as assigned by management.
- Support the Data Entry Specialist by serving as a backup for data entry tasks.
Qualifications & Skills A successful candidate will demonstrate:
- Strong organizational skills with the ability to take ownership and work independently.
- Proven ability to establish, follow, and improve procedures and administrative controls.
- Ability to apply practical reasoning to carry out written, verbal, and diagram-based instructions.
- Comfort working with both abstract and concrete variables in a systems-driven environment.
- Proficiency in Microsoft Office products, Infor XA, IFS, and VT Online.
- Excellent written and verbal communication skills with the ability to communicate effectively across varying technical and business audiences.
- Demonstrated ability to manage, organize, analyze, and maintain complex datasets.
- Experience training users and communicating system enhancements or process changes.
- Knowledge of Bills of Materials (BOMs) and new part creation processes.
- Strong awareness of cross-departmental workflows and the downstream impact of system changes.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
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