[Remote] Inside Sales Specialist

Note: The job is a remote job and is open to candidates in USA. Sequel Med Tech, headquartered in Manchester, New Hampshire, is focused on developing innovative drug-delivery advancements for diabetes management. They are seeking an Inside Sales Specialist to promote and sell their products, manage customer inquiries, and collaborate with the field team to enhance customer experiences.

Responsibilities

• Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory
• Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts
• Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors
• Manage incoming queue calls, addressing customer inquiries and providing information about products and services
• Work to understand customers' underlying needs or issues and provide tailored information and solutions
• Communicate with customers about the benefits of Sequel’s products and pharmacy benefits
• Manage communication with customers throughout their product journey, ensuring a positive and professional experience
• Perform all required documentation and data entry in Salesforce
• Maintain up-to-date knowledge of industry trends and competitive products
• Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding
• Offer feedback on process improvements to enhance sales and customer experience

Skills

• Bachelor's degree, or equivalent combination of education and experience
• 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field
• Sales experience in a medical or health-related environment is preferred
• Knowledge of diabetes and experience supporting customers with diabetes is preferred
• Experience supporting customers through the pharmacy channel is preferred
• Experience providing remote support, particularly in a regulated environment
• Experience with Salesforce CRM preferred
• Prior B2B or B2C experience preferred
• Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes
• Delivers oral and written communications that make an impact and persuade their intended audiences
• Effectively handles interactions at all levels and appropriately responds to sensitive situations
• Effective Self-Management and Action Orientation
• Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals
• Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations
• Effectively handles multiple challenges or tasks through prioritization and multi-tasking
• Position remotely based, but requires occasional travel to home office in Marlborough, MA
• Bilingual Candidates preferred

Benefits

• 401k plan, featuring a 6% company match and 100% immediate vesting
• Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
• Access to a variety of Meritain health insurance plans
• Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
• Vision and dental coverage
• Voluntary options such as long-term disability, accident, critical illness, hospital indemnity
• Discounts for pet care
• Employer-paid short-term disability and life insurance
• Flexible PTO
• Generous paid holidays
• Flex Time options

Company Overview