[Remote] Call Center Customer Service Representative (1st Shift)

Note: The job is a remote job and is open to candidates in USA. Travel Incorporated is a forward-thinking company in the travel industry, seeking a Travel Consultant to join their Contact Center team. The role involves helping clients develop travel plans, providing personalized travel advice, and delivering exceptional service to enhance client experiences.

Responsibilities

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
• Listen actively to understand client goals and create travel solutions tailored to their needs
• Guide clients through itinerary options, modifications, and travel best practices
• Deliver exceptional service that drives client satisfaction and supports performance goals
• Collaborate with internal teams to ensure smooth, accurate travel arrangements
• Proactively identify and act on opportunities to improve the client experience

Skills

• A strong customer service mindset — you're motivated by helping others
• Excellent communication skills and the ability to build trust quickly
• Tech-savvy and comfortable using email, chat, and other digital tools
• Detail-oriented, organized, and thrives in a structured environment
• High school diploma or equivalent
• Previous client service or call center experience is a plus, but not required

Benefits

• 6 months of paid training through TI University
• Local candidates will attend training in person
• If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI)
• After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed
• Career growth pathways and continuous training
• A collaborative culture where your voice is heard and your work matters
• Equipment provided and travel covered for required in-person training

Company Overview