[Remote] Collections Specialist (Previous Collections Experience Required)
Note: The job is a remote job and is open to candidates in USA. Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for respected brands. The Collections Specialist role focuses on guiding customers through their inquiries and challenges while ensuring accurate record-keeping and enhancing customer experiences.
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Skills
- High school diploma or GED
- Work at home environment is in a private residence and matches the address listed on file
- Comfortable working with company-issued equipment such as a webcam if applicable
- An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G)
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
- Must not be on any corrective action or performance plans
- Must have held your current position for 6+ months
- Must have relevant industry/program experience
- 6+ months of customer service or sales experience preferred
Benefits
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs that really grow your career
- Open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Company Overview
- Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is http://www.alorica.com.
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