Client Services Coordinator

Work from home Full-time role Hiring

Job Description:

Meticulously track client attendance and conduct necessary follow-ups
Process new client intakes by collecting, organizing, and accurately entering information into their systems
Maintain client files with a strong emphasis on confidentiality and compliance standards
Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed
Provide administrative coordination, including scheduling interpreters for client sessions
Generate clear and concise reports to keep leadership informed on key metrics
Assist with special projects and other duties as required, demonstrating flexibility
Manage the company's social media channels, post updates, and support clinical marketing outreach
Develop and maintain mailing/email lists and contribute to the creation of newsletters
Actively maintain waitlist records and process physician referrals with timeliness and accuracy

Requirements:

Proven experience in an administrative or client-facing coordination role
Impeccable attention to detail and superior organizational abilities
Excellent written and verbal communication skills
A trauma-informed and compassionate approach to client interactions
Ability to work independently and manage multiple priorities effectively
Experience with digital communication and project management tools (e.g., Slack, Notion, Microsoft Teams)
Familiarity with Electronic Medical Record (EMR) systems is a strong asset
A quick learner who is adaptable to new processes and technologies

Benefits:

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