[Remote] CRM Operations Manager
Note: The job is a remote job and is open to candidates in USA. Profound Medical Inc. is seeking a CRM Operations Manager responsible for the administration, optimization, and governance of the HubSpot platform to support commercial teams. The role involves serving as the HubSpot SuperAdmin, configuring the system, maintaining data integrity, and implementing new capabilities to improve efficiency.
Responsibilities
- Serve as HubSpot SuperAdmin responsible for system configuration, user permissions, integrations, and platform governance
- Partner with stakeholders to understand business requirements into CRM configuration, including objects, workflows, pipelines, automation and lifecycle management
- Maintain CRM data the integrity through governance policies, data hygiene standards, deduplication processes, and process management
- Build and maintain reports and dashboards to track pipeline performance, commercial activity, and key revenue metrics
- Provide ongoing CRM support including users training, pipeline management guidance, and issue resolution
- Identify and implement new HubSpot capabilities to improve commercial efficiency and scalability
- Other duties as identified and needed by the business
Skills
- Bachelor's degree in finance, accounting, or another business program
- 5+ years of hands-on experience customizing and configuring marketing automation or CRM platforms
- Proven experience leading CRM architecture from discovery through implementation
- Deep expertise in HubSpot; experience with Salesforce or other CRM platforms is an asset
- Experience working within commercial operations, revenue operations, or sales operations teams
- Experience integrating CRM with marketing automation, ERP, analytics, and engagement tools
- Experience designing lifecycle stages, lead scoring, and attribution frameworks
- Strong understanding of B2B sales processes and complex deal cycles
- Expertise in data management and data quality
- A results-oriented mentality, conveying a sense of urgency and driving things to closure
- Well-developed and proven capabilities in problem-solving
- Demonstrated strength to work independently as well as build effective relationships with others
- Medical devices experience is an asset
Company Overview