[Remote] Customer Insights Analyst - Remote
Note: The job is a remote job and is open to candidates in USA. Lifeway Christian Resources is seeking a Customer Insights Analyst to provide advanced analytics support across Marketing, Sales, and Customer Support. This role focuses on customer segmentation, forecasting, campaign performance analysis, and delivering actionable insights to improve business decisions and customer experiences.
Responsibilities
- Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
- Advanced customer segmentation, LTV analysis, and churn modeling
- Forecasting models, pipeline reporting, and predictive analytics
- Campaign performance analysis across digital channels
- Cross-functional insight delivery to Marketing, Sales, and Support
- Data quality validation and reporting process improvements
- Informal mentorship of Analyst I team members
- Limited travel - approximately 2-4 times per year, typically overnight
Skills
- Bachelor's degree
- 4+ years analytics experience
- Strong SQL + Excel + BI tools
- Experience with marketing or sales analytics
- Exposure to forecasting / predictive modeling
- Business Intelligence systems
- SQL (advanced)
- Excel (advanced)
- Actively involved in an evangelical Christian church
- Masters degree
- Power BI
- Python or R
- A/B testing
- Attribution modeling
- Customer journey analytics
- Advanced graduate degree (PhD, etc.)
Benefits
- Work from Anywhere (WFA) culture
- Provide equipment and resources to ensure team members have access to a productive and ergonomic workspace
- Travel for key team gatherings for remote-based team members
- Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time
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