[Remote] Client Service Project Manager

Note: The job is a remote job and is open to candidates in USA. Beyond Feedback is dedicated to enhancing business through employee and customer feedback programs. They are seeking a full-time Client Services Project Manager to manage client accounts, oversee project lifecycles, and ensure high-quality client experiences while contributing to their mission of reaching 35 million survey participants by 2035.

Responsibilities

• Drive Ongoing Project Management – Serve as the primary point of contact and trusted advisor for a portfolio of client accounts. Create and maintain project plans, monitor deliverables, identify resource needs and project risks, and ensure high-quality client experiences
• Lead Client Onboarding & Setup – Coordinate kickoff activities, prepare materials, and facilitate smooth internal and client-facing onboarding
• Manage Survey Lifecycle – Coordinate between clients and internal team members throughout the complete project lifecycle—from initial setup and survey design through final results delivery—ensuring client needs are met and expectations are exceeded
• Oversee Survey Deployment – Manage launch communications, troubleshoot issues, and recommend interventions to drive participation
• Manage Contact Lists & Data Flow – Coordinate secure data transfer, oversee maintenance of accurate participant lists, and manage resolution of client list issues
• Administer Online Reporting Dashboards – Set up and manage user permissions, review dashboards for accuracy, and provide client training
• Support Offline Reporting & Presentations – Coordinate the production of reports and presentations, participate in executive-level meetings, and ensure follow-up requests are completed by the team
• Facilitate Client Meetings – Contribute agendas, prepare materials, capture action items, and facilitate discussions between client key stakeholders and our Executive Relationship Manager
• Support Client Action Planning - Distribute templates, resources, and electronic tools to clients to enable them to administer action planning throughout their teams

Skills

• Bachelor's degree in business, project management, or related field (Master's preferred)
• PMP certification
• Proven experience with client-facing professional services project management, including client budget management and project profitability tracking
• Advanced Excel skills with ability to create project tracking systems
• Exceptional organizational skills, attention to detail, and ability to manage multiple concurrent projects
• Strong communication and presentation skills for executive-level client interactions
• Analytical thinker capable of engaging with all levels of an organization, being particularly adept at the C-level
• Ability to exercise initiative, judgement, discretion, and decision-making consistent with organizational objectives
• A proactive approach to resolving issues, managing scope changes, and driving project success

Benefits

• Competitive pay DOE.
• A comprehensive suite of benefits including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more.
• Generous paid time off with 15.5 paid holidays plus Birthday Friday and 2 Rest & Reprieve days.
• We pay you a $2,000 vacation allowance to use as you choose after year 4 – that’s right we pay you to go on vacation!
• We even pay you to give back to your community and volunteer at a place of your choosing two days per year.
• Beyond Feedback provides all the computer equipment you need to be successful.

Company Overview