[Remote] Implementation Consultant, Large Deployments
Note: The job is a remote job and is open to candidates in USA. AlphaSense is a leading provider of AI-driven market intelligence, helping companies make informed decisions. They are looking for a highly organized and client-focused Implementation Consultant to manage the onboarding and rollout of solutions for enterprise clients, ensuring successful deployments and building scalable processes.
Responsibilities
- Own the entirety of the deployment phase, including the development of detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment
- Serve as the main point of contact for deployment activities, leading regular project status meetings, aligning resources (e.g., Sales, Marketing, Product, etc), and communicating progress, risks, and deployment status
- Act as a resource for analyzing implementation trends, potential bottlenecks, and translating data into clear, actionable insights for both internal teams and external stakeholders
- Actively identify areas for improvement in our existing deployment methodologies, develop and document best practices and standardized playbooks, and implement scalable solutions to ensure a smoother, faster onboarding experience for all future clients
- Develop a strong understanding of the product, the persona of customers, the reason for investment, and how this maps back to the customer lifecycle
Skills
- At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment
- Experience with change management best practices, ensuring a successful transition for client organizations after deployment
- Strong sense of seeing a project through completion and managing tasks. Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information is a must
- Understand how to slice through data, with the ability to look at deployment metrics, understand key trends, and develop both internal and external reports. Must be proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation)
- Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation
- Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk
- Remote - United States
- US Remote (Eastern/Central Preferred)
Benefits
- You may also be offered a performance-based bonus, equity, and a generous benefits program.
Company Overview