[Remote] CRM Developer / Administrator
Note: The job is a remote job and is open to candidates in USA. Ocular Therapeutix, Inc. is a biopharmaceutical company focused on innovative therapies for eye diseases. They are seeking a CRM Developer / Administrator to support the implementation and integration of data assets into the Ocular CRM, optimizing reporting platforms and addressing analytical needs for internal customers.
Responsibilities
- Lead configuration, customization, maintenance, and support in the effective assessment, development, delivery, and usage of Ocular’s CRM application for Field Sales, Reimbursement and Medical teams
- Design, develop, deploy, provide end user support, and maintain dashboards, reports, user roles, security, profiles, workflow rules, etc. while integrating the team’s business needs into Veeva CRM
- Build, optimize, and maintain data pipelines between Veeva CRM/Salesforce and Ocular’s data warehouse
- Perform complex data migrations and improve system performance, user adoption, and best practices
- Maintain data integrity through influence and collaboration with Finance, IT, Commercial Operations, and proper field training of CRM usage/inputs
- Partner with Commercial Operations teams to provide analysis, recommendations, and support integration of all databases/programs impacted by these changes from these teams as they affect the field (e.g., for territory alignment and incentive compensation teams)
- Gain alignment on appropriate reporting needs and ensure production/generation through Finance, IT or Commercial partners
- Coordinate and Assist Finance team with implementation and integration of Veeva CRM, Salesforce and other Commercial Operations activities
- Coordinate and/or provide KPI tracking for performance. Manage field-related inquiries regarding performance to plan, account assignments, sales plans, quarterly business reviews, etc
- Develop and monitor appropriate metrics as an 'early warning system' to provide timely insights and influence corrective actions
- Assist with transition activities (CIA, MDM, Field Sales Reporting, CRM integration, etc.) to enhance adaptability with the field teams
- Collaborate on technology and data needs with identified stakeholders. Partner with Commercial Support teams to deliver on prioritized needs
- Work closely with Sales and Marketing leadership to understand changing regional, territory, and customer environment
- Improve current understanding, gap analysis of current field specific tools and processes through value stream mapping and adapting lean and/or best practice principles
- Perform other duties as required
Skills
- Bachelor's Degree in Computer Science, Information Technology, or a related field required
- SFDC or Veeva CRM Platinum certification
- Minimum of 4+ years' experience in configuring, customizing, maintaining, and supporting CRM applications
- Strong communication and project management skills
- Effective and efficient problem-solving skills
- Self-starter with excellent analytical, inter-personal and critical thinking skills
- Ability to multi-task and manage shifting priorities
- Must be able to synthesize various, independently generated, data points into a cohesive analysis to provide recommendations to key stakeholders in IT, Sales leadership, and Commercial partners
- Experience with SalesForce.com / Veeva CRM strongly preferred
- Experience in the pharmaceutical industry strongly preferred
Company Overview
Company H1B Sponsorship