[Remote] Avaya and Cisco Voice Administrator
Note: The job is a remote job and is open to candidates in USA. DXC Technology is a leading global provider of information technology services, and they are seeking a Voice Administrator to manage their enterprise voice infrastructure. The role focuses on configuring, maintaining, and supporting Avaya and Cisco voice solutions to ensure reliable communication services across the organization.
Responsibilities
- Configure, install, and support Avaya Aura solutions, including Communication Manager (CM), System Manager, and Session Manager
- Perform MAC (Move, Add, Change) requests for telephony devices, extensions, and user configurations
- Administer and maintain the Avaya Messaging voicemail system, including setup, troubleshooting, and user support
- Support and maintain Cisco voice environments, including Cisco Call Manager (CUCM) and Cisco Unity voicemail systems
- Troubleshoot telephony issues across Avaya and Cisco platforms, including SIP, VoIP, call routing, and voicemail integration
- Monitor system performance, perform diagnostics, and resolve voice‑related incidents in a timely manner
- Collaborate with networking, security, and systems teams to ensure optimal integration and performance of voice applications
- Document system configurations, changes, procedures, and troubleshooting steps for internal knowledge sharing
- Assist with software upgrades, patches, migrations, and other improvement initiatives for both Avaya and Cisco systems
- Provide end‑user support for phone devices, softphones, voicemail access, and telephony features
Skills
- U.S. Citizenship due to compliance with ITAR regulations
- Hands-on experience with Avaya Aura platforms (Communication Manager, System Manager, Session Manager)
- Strong understanding of Cisco Call Manager (CUCM) and Cisco Unity voicemail administration
- Working knowledge of VoIP, SIP protocols, call routing, dial plans, and general telephony infrastructure
- Strong troubleshooting skills for voice quality issues, device provisioning, and cross-platform integrations
- Experience managing voicemail systems such as Avaya Messaging and Cisco Unity
- Excellent communication, documentation, and organizational skills
- Ability to work independently while collaborating effectively with cross-functional IT teams
- Strong customer service mindset with the ability to support users at all technical levels
- Candidates located in the Boston, MA area
Benefits
- Full-time hires are eligible to participate in the DXC benefit program.
- DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Company Overview