[Remote] Senior Atlassian Consultant

Note: The job is a remote job and is open to candidates in USA. Infosys is a global leader in next-generation digital services and consulting, and they are seeking a Senior Consultant specializing in Atlassian products. The role involves collaborating with stakeholders to drive technical excellence across the Software Development Life Cycle, managing Atlassian applications, and fostering a culture of learning and collaboration.

Responsibilities

• Administer and support Atlassian applications (Jira, Confluence, Bitbucket) at the server/infrastructure level, not just within the UI or configuration layer
• Manage and troubleshoot deployments across Linux/Unix and Windows environments, including services, file systems, and OS-level dependencies
• Perform application installation, upgrades, patching, and migrations (including clustering/HA where applicable)
• Monitor and tune system performance (CPU, memory, disk I/O, thread utilization), and resolve bottlenecks impacting application stability
• Configure and maintain integrations with supporting systems (e.g., databases, directory services like LDAP/AD, CI/CD tools such as Jenkins)
• Manage application services, logs, and startup/shutdown processes; perform root cause analysis using system and application logs
• Support database connectivity and performance (e.g., SQL Server, PostgreSQL), including basic query troubleshooting and connection management
• Partner with infrastructure and security teams on topics such as network access, SSL certificates, endpoint security exclusions, and vulnerability remediation
• Develop and maintain operational runbooks, automation scripts (Shell, PowerShell), and monitoring/alerting mechanisms
• Provide production support, including incident response for high-priority issues and system outages

Skills

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 10 years of experience in Information Technology
• At least 6 years of experience in configuring, customizing, and administrating Atlassian tools such as Jira, Confluence, Bitbucket, and Bamboo
• At least 3 years of experience in developing Jira workflows, custom fields, screen schemes, issue types, and automation rules
• At least 3 years of experience with Jira Query Language (JQL), Groovy scripting (ScriptRunner), and REST API integrations
• At least 3 year of experience working with Unix/Linux systems, shell scripting, and CI/CD pipelines using Bitbucket and Bamboo
• At least 5 years of experience in the software development life cycle, including Agile methodologies and DevOps best practices
• At least 5 years of experience in project life cycle activities, including development, maintenance, and Atlassian tool migrations
• Strong ability to collaborate in a diverse/multi-stakeholder environment, ensuring seamless integration of Atlassian solutions
• Experience in the Financial Services domain, implementing process optimizations using Atlassian tools for compliance and workflow automation
• Strong analytical skills, including troubleshooting Atlassian applications and improving platform performance
• Experience and enthusiasm for working in a global delivery environment, managing enterprise-wide Atlassian deployments and governance

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

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