Data Entry Representative – Billing Operations & Healthcare Data Management | San Juan, PR

Join arenaflex and Build a Meaningful Career in Healthcare Operations

Are you a detail-oriented professional with a passion for accuracy, healthcare operations, and making a real difference in people's lives? arenaflex is actively hiring a dedicated Data Entry Representative – Billing Operations & Healthcare Data Management to join our dynamic team in San Juan, Puerto Rico. This is an exceptional opportunity to step into the world of healthcare revenue cycle management, where your precision and dedication will directly impact patient experiences and the financial health of a leading healthcare organization.

At arenaflex, we believe that every role, no matter how specialized, contributes to a larger mission: improving the quality and accessibility of healthcare for millions of individuals across the United States. As a Data Entry Representative supporting our diagnostic laboratory billing operations, you will become an essential member of a high-performing team that processes vital billing information, resolves complex claim issues, and ensures that patients and providers receive accurate, timely service. If you thrive in a structured, fast-paced environment and take pride in your ability to maintain accuracy under pressure, this position is designed for you.

About arenaflex and Our Mission

arenaflex is a forward-thinking organization committed to driving operational excellence in the healthcare industry. We partner with diagnostic laboratories, healthcare providers, and insurance networks to streamline billing operations, reduce claim denials, and accelerate reimbursement cycles. Our work may happen behind the scenes, but its impact is felt by patients who depend on accurate, efficient service to access the care they need.

Our team is built on a foundation of diversity, inclusion, and collaboration. We recognize that our strength lies in the unique perspectives and talents of our team members. At arenaflex, you will find a culture that values continuous learning, professional development, and mutual respect. We are proud to be an equal opportunity employer, and we welcome candidates from all backgrounds to apply. Whether you are just starting your career in healthcare administration or looking to deepen your expertise in medical billing, arenaflex provides the resources, training, and support you need to succeed.

Key Responsibilities of the Data Entry Representative

As a Data Entry Representative at arenaflex, you will play a critical role in supporting billing operations for our diagnostic laboratory partners. Your primary responsibilities will include, but are not limited to, the following:

• Billing Data Entry: Accurately enter billing mnemonics, patient demographics, medical codes, insurance carrier details, and other required billing information from imaged requisitions into our proprietary systems. This requires meticulous attention to detail, as even minor errors can lead to claim denials or delayed reimbursements.
• Billing Data Acquisition: Gather, verify, and input data from multiple sources to ensure the completeness and accuracy of billing records. You will work closely with imaged documents and electronic files to extract essential information.
• Manual Mail Returns Processing: Research and resolve mail returns by updating invoices with current patient and address information in the appropriate billing system. You will document all actions taken on patient bills to maintain a clear audit trail.
• Third-Party Denials Resolution: Investigate denied claims caused by issues such as patients not being covered on the date of service, errors in patient information, or inaccuracies in insurance details. You will work to resolve these issues and prepare claims for re-billing.
• System Navigation and Application Use: Utilize multiple computer applications daily, including Microsoft Word, Microsoft Excel, web-based platforms, and mainframe systems. You will be expected to learn new and complex applications quickly and efficiently.
• Template-Based Correspondence: Create letters, emails, and other correspondences using pre-designed templates to communicate with patients, insurance providers, and internal stakeholders.
• Data Transfer and Cycle Initiation: Transfer and enter received data from diagnostic partners into the required applications to initiate the billing cycle promptly.
• Research and Problem-Solving: Conduct basic research within computer applications to locate addresses, billing codes, reject codes, and other relevant data needed to complete accurate data entry.
• Patient Inquiry Support: Follow established procedural guidelines to answer patient inquiries related to billing, insurance, and account status, always maintaining a professional and empathetic tone.

Required Qualifications

To be successful in this role, candidates must meet the following minimum requirements:

• Data Entry Experience: A minimum of one (1) year of professional data entry experience, preferably in a healthcare, insurance, or financial services environment.
• Customer Service Experience: Prior experience in a customer-facing role, demonstrating strong communication skills and the ability to handle inquiries with professionalism and empathy.
• Bilingual Proficiency: Professional fluency in both English and Spanish (spoken and written) is required. You will be communicating with patients, providers, and insurance representatives across diverse linguistic backgrounds.
• Technical Proficiency: Demonstrated ability to use Windows-based PCs, navigate web applications, and learn complex computer systems quickly. You should be comfortable working with multiple applications simultaneously.
• Availability: Ability to work 40 hours per week during standard business operating hours, Monday through Friday, from 7:00 AM to 4:30 PM. Occasional overtime on weekends and holidays may be required based on business needs.

Please note: Candidates will be required to complete an English proficiency and data entry proficiency assessment after submitting their application. This evaluation helps us ensure that you have the foundational skills needed to excel in this role.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Medical Billing Experience: Prior experience in medical billing, healthcare revenue cycle management, or a related field is highly desirable.
• Healthcare Terminology Knowledge: Familiarity with medical terminology, health insurance terminology, or diagnostic laboratory processes.
• Advanced Excel Skills: Proven proficiency in Microsoft Excel, including the ability to create spreadsheets, use formulas, and analyze data.

Essential Skills and Competencies for Success

At arenaflex, we are looking for individuals who bring more than just technical skills to the table. The ideal candidate will demonstrate the following competencies:

• Unwavering Attention to Detail: The ability to spot discrepancies, verify data accuracy, and maintain a high standard of precision in all tasks.
• Time Management: Strong organizational skills and the ability to prioritize tasks effectively in a deadline-driven environment.
• Problem-Solving Mindset: A proactive approach to identifying issues, researching solutions, and escalating concerns when appropriate.
• Adaptability: Comfort with changing priorities, evolving systems, and new processes in a dynamic healthcare environment.
• Team Collaboration: A collaborative spirit and willingness to support colleagues and contribute to team success.
• Confidentiality and Integrity: Understanding the importance of handling sensitive patient information with discretion and adhering to all HIPAA and data privacy regulations.

Career Growth and Learning Opportunities

At arenaflex, we are deeply committed to the professional development of our team members. When you join us, you are not just taking a job; you are embarking on a career path with numerous opportunities for advancement. We provide thorough training to ensure you are well-equipped to handle your responsibilities, and we offer ongoing learning opportunities to help you grow within the organization.

Many of our team members have progressed into roles such as Billing Analysts, Team Leads, Quality Assurance Specialists, and Operations Managers. As you demonstrate proficiency and leadership potential, you will have the chance to take on increased responsibilities and explore new areas of healthcare operations. We believe in promoting from within and supporting our employees as they build long-term, rewarding careers.

Work Environment and Company Culture

Our San Juan, Puerto Rico office is a vibrant, collaborative workspace where team members are valued, respected, and empowered to do their best work. arenaflex fosters a culture of inclusivity, where every voice is heard and every contribution matters. We celebrate diversity in all its forms and are committed to creating a workplace where individuals of every race, gender, sexuality, age, location, and income level feel welcome and supported.

We understand that a positive work environment is essential to employee satisfaction and productivity. That is why we invest in team-building activities, open communication channels, and leadership development programs. Our managers are approachable, supportive, and focused on helping each team member reach their full potential.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. While specific benefits may vary based on location and employment status, our typical offerings include:

• Competitive Compensation: We offer a salary that is competitive within the industry and commensurate with experience.
• Health and Wellness Benefits: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• Retirement Savings: Access to retirement savings plans with employer matching contributions to help you plan for the future.
• Paid Time Off: Generous paid time off policies, including vacation days, sick leave, and holidays, to help you maintain a healthy work-life balance.
• Professional Development: Tuition reimbursement, training programs, and certifications to support your career growth.
• Employee Assistance Programs: Confidential counseling, financial planning resources, and wellness initiatives to support your overall well-being.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we are guided by the belief that everyone deserves the opportunity to live their healthiest life. We recognize that barriers to good health disproportionately affect people of color, historically marginalized groups, and those with lower incomes. Our mission is to mitigate these disparities and deliver equitable care that improves health outcomes for all.

Diversity is not just a value we uphold; it is a driving force behind our innovation and success. We are proud to be an Equal Employment Opportunity and Affirmative Action employer, and we are committed to building a workforce that reflects the diverse communities we serve.

A Drug-Free Workplace

arenaflex is a drug-free workplace. All candidates who receive a conditional offer of employment will be required to pass a drug screening test before beginning employment. This policy is part of our commitment to maintaining a safe, healthy, and productive work environment for all team members.

Apply Today and Start Your Journey with arenaflex

If you are ready to take the next step in your career and join a team that values precision, collaboration, and purpose, arenaflex wants to hear from you. This is more than just a data entry job; it is an opportunity to contribute to the healthcare industry, support patients in accessing critical services, and grow professionally in a supportive, inclusive environment.

We encourage candidates of all backgrounds and experience levels to apply. Whether you are a seasoned billing professional or an emerging talent with a strong work ethic and a willingness to learn, arenaflex offers the platform, training, and community to help you thrive.

Don't miss this chance to build a rewarding career with an organization that is making a real difference. Apply today and discover how your skills and dedication can help shape the future of healthcare operations at arenaflex.