Native American/Tribal Admissions Counselor - Online Division - International/Tribal

Grand Canyon Education, Inc. is a rapidly growing educational service company dedicated to helping students succeed. They are seeking a motivated International/Foreign Credential Admissions Counselor to be the first point of contact for prospective students and guide them through the enrollment process for online degree programs.

Responsibilities

• You’ll be reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day
• You will also be responsible for introducing new students to the online classroom environment and keeping detailed and accurate records of student information all while maintaining confidentiality
• Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students
• You will champion the GCE mission, promoting Grand Canyon University student success and institutional growth
• As a member of a high-performing team, you will meet performance goals and generate referral activities
• You will be responsible for guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services

Skills

• Must reside in or near Maricopa County, AZ
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments
• Outstanding time management skills. In this role, you'll be multitasking, so you'll need to show that not only have you honed your time management skills, you also know how to prioritize competing priorities
• Clear communication skills. You can explain just about anything to anyone and you're comfortable communicating on the phone and in writing. You'll also need to have well developed listening skills, great follow up skills, and be comfortable helping prospective students work through concerns or roadblocks
• Self-motivation and drive to succeed. You're going to take ownership of the time you spend with Grand Canyon University students and truly make a difference by guiding students to help them achieve their goals
• High emotional intelligence. In this role, you'll be coaching a diverse range of Grand Canyon University students, each with unique circumstances. Ability to demonstrate empathy is key to success in this role
• Computer literacy. We rely on a number of digital tools to help you execute your work and keep you accountable. Proficiency in Microsoft Office Suite is required
• A Bachelor's degree preferred; candidates that have related work experience will be considered
• Foreign Language
• Work experience with outside of the U.S., or multicultural experience
• Relevant industry related professional experience
• Experience working with CRM tools
• Prior call center experience

Benefits

• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.
• Collaborative and supportive work environment...and more!

Company Overview