Clinical Administrative Specialist I

Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. The Clinical Administrative Specialist I provides essential clinical administrative support to the care team, facilitating communication and coordination of care for patients.

Responsibilities

• Provide clinical administrative support for the department, clinicians, and/or faculty, including managing routine administrative tasks that support day-to-day clinical operations
• Serve as a liaison between patients and clinical staff, ensuring timely and accurate communication and facilitating coordination of care
• Triage incoming patient messages and requests (phone, portal, and other communication channels) to relevant clinical team members in accordance with established triage guidelines; respond to patient inquiries within defined scope
• Draft and prepare patient correspondence, including letters, disability paperwork, and other documentation, ensuring completeness, accuracy, and timely processing
• Request and track medical records from external institutions and ensure that relevant information is routed to appropriate clinical team members
• Manage reference lab orders and portal input, including entering and updating information accurately and distributing results or notifications to the care team as appropriate
• Distribute incoming patient materials (e.g., forms, records, reports) to relevant team members and maintain organized workflows for document handling
• Perform data entry and maintain accurate records in applicable systems, including electronic medical records and other clinical or administrative databases
• Provide email and phone communication with internal and external teams or collaborators, ensuring professional, timely, and clear exchanges of information
• Maintain a high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics, including protected health information
• Perform other duties as assigned to support clinical operations and patient care

Skills

• High school diploma or equivalent required
• Minimum of one year related healthcare and/or customer service experience required
• Ability to function as an integral member of a team, building effective working relationships with clinicians, peers, and other staff
• Excellent written and oral communication skills, with the ability to communicate clearly and professionally with patients, caregivers, and colleagues
• Strong customer service skills and the ability to interact professionally with patients, families, peers, and leadership, including in emotionally charged situations
• Ability to prioritize tasks, problem solve in real time and escalate issues appropriately within established guidelines
• Proficiency with personal computers and standard office software (e.g., email, word processing, spreadsheets); ability to learn and use electronic medical records and other clinical systems
• Strong organizational skills with the ability to multi-task, manage competing priorities, and follow through on assignments with attention to detail and accuracy
• Ability to work productively in a remote or hybrid environment, including managing time effectively and maintaining reliable communication
• Ability to maintain confidentiality and handle sensitive information in accordance with institutional policies and regulatory requirements
• Bachelor's degree in Healthcare Administration or related field preferred
• Knowledge of medical terminology preferred
• Experience in a clinical or medical office setting preferred

Company Overview

Company H1B Sponsorship