Customer Service Representative- 2nd Shift
ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. The Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of customer inventory while working directly with the warehouse leadership team, employees, and customers.
Responsibilities
- Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
- Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
- Manage customer information using Warehouse Management System and Microsoft Office tools
- Monitor damaged and/or on-hold product, notify vendors and work with OFRs
- Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
- Research, resolve and communicate customer, inventory, order and inbounds discrepancies
- Complete daily and/or monthly customer reporting documentation
- All other duties as assigned
Skills
- 1 – 2+ years of customer service or related experience
- High School diploma or equivalent education/work experience
- Proficiency in Microsoft Office tools, data entry and internet application experience
- Ability to work in a fast-paced, team-oriented environment
- Excellent verbal and written communication skills
- Patience and adaptability
- Conflict resolution and technical proficiency
- Problem-solving and time management skills
- Ability to hear, read and comprehend, write and communicate
- Ability to continuously sit, type and perform repetitive wrist motion
- Ability to occasionally stand, walk, bend, squat/kneel, twist/turn or reach
- Ability to focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
- Previous experience with Warehouse Management System (AS400)
Company Overview