Veterinary - Support Specialist I
Patterson Companies, Inc. is a partner that cares about your success, fostering a people-first culture. The Veterinary - Support Specialist I is responsible for providing technical and clinical support regarding anesthesia and monitoring equipment, assisting with customer inquiries, and supporting new product development.
Responsibilities
- Answers incoming calls and emails; resolves customer issues and logs conversation into the customer database
- Works directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations and replacement items
- Works directly with sales agents to support sales recommendations, provide competitive analysis of product and aids in client education of product usage
- Assists Service Technicians as needed with parts identification and troubleshooting
- Provides Monitor or Anesthesia Machine In-service and/or demo training to customers as needed
- Assists with installation questions or difficulties that may need to be resolved
- Assists with requested training or CE events as needed
- Provides support tools and training to new Service Technicians as needed on monitoring and anesthesia
- Attends Regional or National Sales meetings as requested
- Issues Work Order (RMA) number for customer repairs at Patterson Veterinary NRC
- Invoices Work Orders when repair has been completed at Patterson Veterinary NRC
- Order entry as needed for internal and external sources
- Issues credits as needed which includes adjusting inventory and the quarantine of vaporizers until credit is processed
- Runs Outstanding Customer Returns report from vaporizer database and call customer/track vaporizer returns to ensure they are received in a timely manner
- Researches and reviews new product or competitive product information and updates matrices as needed
Skills
- High School Graduate or Equivalent required
- Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required
- Outstanding problem-solving skills
- Outstanding troubleshooting skills
- Courteous and professional phone manner
- Ability to multi-task in a fast-paced environment
- Ability to work and contribute to a team environment
- Excellent communication skills, both oral and written
- Strong user knowledge of MS Office Suite
- Prior experience in the area of anesthesia and monitoring
- Occasional travel as needed
- Strong organizational skills and focused on being dependable, reliable and punctual
- Associates Degree in Applied Science or Bachelor Degree
- Prior customer service or technical support experience
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
Company Overview