Corporate Account Executive
Kintetsu World Express is one of Canada’s fastest growing 3PL service providers, dedicated to delivering world-class logistics solutions. They are seeking a Corporate Account Executive to manage assigned accounts, ensure service excellence, and act as a liaison between customers and internal teams.
Responsibilities
- Communicate with Japanese-speaking clients, partners, or internal stakeholders to support business operations
- Provide primary support to the Corporate Account Manager for assigned accounts, responding to client inquiries and ensuring timely follow-up on shipments, rates, and service requests
- Maintain strong relationships with existing customers through regular communication and proactive service updates
- Support quotation preparation by gathering information, validating costs, and ensuring competitive and accurate pricing is provided to customers
- Assist with monitoring shipment performance and identifying service issues; escalating concerns and assisting with resolution to maintain high customer satisfaction
- Maintain and update customer profiles, rate sheets, and account-related data in internal systems (e.g., SENS or equivalent platforms)
- Assist with generating weekly, monthly, and ad hoc reports on account activity, shipment metrics, and service performance
- Develop and maintain SOP’s & KPI’s for new and existing key accounts
- Assist with tracking KPIs and help support continuous improvement initiatives to enhance service delivery and operational efficiency
- Work as a liaison between Customer Service and Operations to ensure the highest level of performance is achieved
- Support customer meetings, business reviews, and presentations by preparing materials and data analysis
- Stay informed on industry trends, carrier updates, and market conditions to support account strategies
- Participate in proactive team efforts to achieve departmental and company goals
- Comply with all safety policies, practices and procedures
- Report all unsafe activates to supervisor and/or human resources
- Provide leadership to others through example and sharing of knowledge and skills
- Perform all other job -related duties as required by management
Skills
- Bilingual in English and Japanese
- Formal Academic training in International Business or related field and 1-2 years within international Logistics services and/or training; or equivalent combination of education and experience
- Ability to read, analyze, and respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Proficient personal computer skills including electronic mail, Power Point and Excel, record keeping, routine database activity, word processing, spreadsheet, graphics, etc
Benefits
- Opportunities for growth and advancement based on performance and contribution
- Fast-paced, dynamic environment with a great team
- Opportunity for advancement
- Generous bonus program linked to company & individual success
- Competitive and equitable compensation packages
- Comprehensive group benefits
- Company paid pension program
- Accessible and inclusive work environment
- Flexible / hybrid work arrangements
Company Overview