[Remote] Virtual Triage Obvious Total Loss Adjuster

Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. The Virtual Triage Obvious Total Loss Adjuster is responsible for delivering exceptional customer service by conducting virtual inspections of vehicle damage, preparing repair estimates, and negotiating settlements with various parties.

Responsibilities

• Deliver exceptional customer service to individuals whose vehicles require repair
• Conduct virtual inspections of vehicle damage including automobiles, motorcycles, ATVs, and RVs
• Prepare repair estimates and complete total loss valuations
• Negotiate moderately complex settlements with repair facilities, tow yards, and customers
• Accurately estimate repair times related to rental or loss-of-use needs
• Manage and prioritize own workload while explaining coverage, estimates, claim processes, settlements, and rental procedures to both agents and customers
• Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Communicate with customers via phone, emails, and video chat to assist them through the claims process
• Evaluate and negotiate claims settlements with customers, vendors, and third party carriers
• Utilize multiple tools to complete tasks in a fast-paced environment
• Document claims accurately and maintain clear records in the claims system

Skills

• Deliver exceptional customer service to individuals whose vehicles require repair
• Conduct virtual inspections of vehicle damage—including automobiles, motorcycles, ATVs, and RVs
• Prepare repair estimates
• Complete total loss valuations
• Negotiate moderately complex (and occasionally more complex) settlements with repair facilities, tow yards, and customers
• Accurately estimate repair times related to rental or loss‑of‑use needs
• Operate independently, managing and prioritizing own workload
• Clearly explain coverage, estimates, claim processes, settlements, and rental procedures to both agents and customers
• Investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process
• Incorporate a specific approach to claim handling to offer the customer their preference of communication
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
• Utilize multiple tools to get the job done in a fast-paced environment
• Ensure claims are documented accurately and in line with policy agreements
• Maintain clear, timely records in claims system
• May work the Triage Tool and partner with the Good Hands Repair Network for vehicles that may be potential total losses
• Investigate moderately complex or occasionally complex files, review damage, take photos, and determine reparability or total loss
• Prepare damage estimates or valuation for moderately complex or occasionally complex claims and locate parts
• Evaluate diminished value in a moderately complex or occasionally complex claim
• Triage moderately complex and occasionally complex total loss claims
• Initiate payments and pay appropriate parties
• Respond to moderately complex and occasionally complex arbitrations contentions
• Obtain an adjuster's license as a condition of employment
• Maintain all licensing required for the role, including continuing education and/or other state-affiliated requirements for licensing renewal
• 18 months or more experience writing Auto collision estimates
• Prior experience using an auto estimating program such as: CCC One / Mitchel

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives

Company Overview