[Remote] Field Deployment Specialist
Note: The job is a remote job and is open to candidates in USA. Flock is dedicated to building technology that enhances community safety. They are seeking a Field Deployment Specialist to support the nationwide deployment of their Drone as a First Responder program, focusing on the installation, maintenance, and troubleshooting of DFR systems across the U.S.
Responsibilities
- Travel to customer sites (up to 100%) to install, maintain, and support DFR systems
- Conduct site assessments to confirm power, mounting, connectivity, and access requirements
- Install and configure hardware including cameras, drone docks, and supporting infrastructure
- Troubleshoot hardware, software, and network connectivity issues in the field
- Complete installation documentation, including photos, notes, and service records
- Work with internal teams to resolve issues and improve field operations
- Communicate effectively with customers during installation and support activities
- Ensure all work is completed in accordance with safety standards and applicable codes
Skills
- Experience with drone systems, surveillance technology, or public safety environments
- Experience in field-based work, such as construction, low-voltage installation, telecommunications, or similar technical environments
- FAA Part 107 Certification or willingness to obtain within 45 days of hire
- Valid driver's license and ability to travel extensively, including possession of acceptable identification for TSA air travel (e.g., REAL ID or passport)
- Familiarity with MacOS, Windows, or Android
- Experience in a customer-facing field service role
- Basic understanding of networking, electrical systems, and mechanical assembly
- Ability to work independently or in small groups while managing tasks in a fast-paced environment
- Strong problem-solving and organizational skills
- Comfortable working outdoors and at elevated heights (ladders, lifts, rooftops)
- Ability to lift and carry equipment (75+ lbs)
- Live within 60 miles of a major airport
- Associate and/or bachelor degree preferred
Benefits
- Flexible PTO : We offer non-accrual PTO, plus 11 company holidays.
- Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.
- Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
- Tools & Gear: Flock Safety-branded uniforms, tools, and safety gear as well as an annual $250 uniform expense allowance
- Work Vehicle: The use of a well-equipped Flock Safety owned Sprinter van and fully-paid-for gas card
Company Overview